Rona

1. Community
2. Support Forum
3. Admin and Co-admin roles must use a verified domain for the primary and secondary email addresses.

Hi Karlie,  Welcome to Box Community and glad to help!  Due to our recent update we now require every Admin to have a verified domain. (https://support.box.com/hc/en-us/articles/11866162688915-Box-...

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• Rona
• July 24, 2023 20:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Limit issue

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 24, 2023 20:09
• 0 votes

1. Community
2. Support Forum
3. Incorrect usage

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 24, 2023 20:06
• 0 votes

1. Community
2. Support Forum
3. Invoice11062375

Hi Matthieu,  Welcome to Box Community and glad to help!  It's best if you could reach out to our Billing team regarding your invoice queries. You may reach them via billing@box.com or open a case ...

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• Rona
• July 24, 2023 20:03
• 0 votes

1. Community
2. Support Forum
3. Need to open a support ticket-how, by esp?

Hi Michele,  Welcome to Box Community and glad to help! Can you tell us more about your current issue with Box?  We'd love to further assist! 

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• Rona
• July 24, 2023 20:00
• 0 votes

1. Community
2. Support Forum
3. Payment

Hi Lilly,  Welcome to Box Community and glad to help!  Note: Posting your email address in this public forum is highly discouraged. This is to keep your data private and secured.  Meanwhile, to ass...

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• Rona
• July 24, 2023 19:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Business

Hi Jao,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Englis...

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• Rona
• July 24, 2023 19:35
• 0 votes

1. Community
2. Support Forum
3. Incorrect password

Hi there,  Welcome to Box Community and glad to help!  Looks like you received an invite to a folder where strong password requirement is enabled. Can you try to setup your new password again and f...

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• Rona
• July 21, 2023 22:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. cannot login 2FA

Hi there,  Welcome to Box Community!  We're sorry to hear about this issue. Note that our team are sending these questions to verify the account. Once the details your colleague has sent are verifi...

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• Rona
• July 21, 2023 21:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to receive SMS Authentication code

Hi there,  Welcome to Box Community and glad to help!  We highly suggest that you have the affected user to open his case so we could assist. Due to privacy and security concern we need him to crea...

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• Rona
• July 21, 2023 21:30
• Edited
• 0 votes