Rona

1. Community
2. Support Forum
3. I need to cancel my account

Hi Janel,  Welcome to Box Community and glad to help!  To cancel your account, we have a self-serve option which you can try and here's how. Meanwhile, if you still prefer to work with a member of ...

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• Rona
• July 19, 2023 20:59
• 0 votes

1. Community
2. Support Forum
3. cancel my trial period and delete account

Hi Dion,  Welcome to Box Community and glad to help!  To cancel your account, we have a self-serve option which you can try and here's how. Meanwhile, if you still prefer to work with a member of o...

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• Rona
• July 19, 2023 20:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to connect to BOX on Vmware

Hi Yvonne,  Welcome to Box Community and glad to help!  Looks like you need to consult this with VMware instead. Please reach out to their helpdesk team regarding this integration.  Thanks for post...

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• Rona
• July 19, 2023 21:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Says full, but it is not - Help Ticket Says "FREE USER" but I paid $108 in May for the ENTIRE YEAR

Hi Mike,  Welcome to Box Community and glad to help!  We're sorry to hear about the issue. Also, it appears that you've already worked with our Support team to address this.  If you have questions,...

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• Rona
• July 19, 2023 20:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Used Space showing incorrect. Low storage space available

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 19, 2023 20:30
• 0 votes

1. Community
2. Support Forum
3. Says storage is full, but it's not.

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 19, 2023 20:27
• 0 votes

1. Community
2. Support Forum
3. Used Storage is Wrong

Hi Tim,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this ...

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• Rona
• July 19, 2023 20:26
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 19, 2023 20:24
• 0 votes

1. Community
2. Support Forum
3. Reset Storage Count

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 19, 2023 20:22
• 0 votes

1. Community
2. Support Forum
3. How to see how many files appear in a folder and its subfolders?

Hi Albert,  Welcome to Box Community and glad to help!  You may proceed and run a Folders and Files report to track the total size of all items in your Business instance's folder(s).  Hope it helps! 

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• Rona
• July 19, 2023 20:19
• 0 votes