Rona

1. Community
2. Support Forum
3. Used Space showing incorrect. Low storage space available

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 19, 2023 20:30
• 0 votes

1. Community
2. Support Forum
3. Says storage is full, but it's not.

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 19, 2023 20:27
• 0 votes

1. Community
2. Support Forum
3. Used Storage is Wrong

Hi Tim,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this ...

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• Rona
• July 19, 2023 20:26
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 19, 2023 20:24
• 0 votes

1. Community
2. Support Forum
3. Reset Storage Count

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 19, 2023 20:22
• 0 votes

1. Community
2. Support Forum
3. How to see how many files appear in a folder and its subfolders?

Hi Albert,  Welcome to Box Community and glad to help!  You may proceed and run a Folders and Files report to track the total size of all items in your Business instance's folder(s).  Hope it helps! 

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• Rona
• July 19, 2023 20:19
• 0 votes

1. Community
2. Support Forum
3. Google Sheet is not opening

Hi Tahira,  Welcome to Box Community and glad to help!  Kindly try these steps to possibly fix the issue:  Try a different browser, machine and network connection.  Clear the user's browser's cach...

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• Rona
• July 19, 2023 20:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. 2 Factor Not working

Hi Natalie,  Welcome to Box Community and glad to help!  Upon checking your Multi-Factor Authentication is not enabled. At some point, did you managed to disable it from your end?  If you need furt...

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• Rona
• July 19, 2023 19:36
• 0 votes

1. Community
2. Support Forum
3. Account Access

Hi Rashad,  Welcome to Box Community and glad to help!  I  opened a new ticket and a member of our team will get in touch via email. Please keep an eye out.  Thanks for posting! 

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• Rona
• July 19, 2023 19:32
• 0 votes

1. Community
2. Support Forum
3. Storage usage in my account is incorrect

Hi Justin,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in th...

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• Rona
• July 18, 2023 23:19
• 0 votes