Rona

1. Community
2. Support Forum
3. I KEEP GETTING BILLED

Hi Felix,  Welcome to Box Community and glad to help!  Looks like you've already worked with our Cancellation team regarding this. If you need further assistance, please let us know.  Thanks for po...

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• Rona
• July 17, 2023 22:47
• 0 votes

1. Community
2. Support Forum
3. Not enough disk space

Hi Michael,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in t...

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• Rona
• July 17, 2023 22:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cant upgrate my account

Hi Jean,  Welcome to Box Community and glad to help!  You may reach out to our Sales team for assistance. There are a couple of ways to get in touch with our Sales team: You can give them a call d...

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• Rona
• July 17, 2023 22:39
• 0 votes

1. Community
2. Support Forum
3. Wrong space calculation

Hi Simon,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 17, 2023 22:37
• 0 votes

1. Community
2. Support Forum
3. Error parsing private key for Box Devoloper Edition.

Hi there,  Welcome to Box Community and glad to help!  We are thrilled to share that the all new Box Developer Community site is live! You may go over to our new forum here.  https://support.box.co...

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• Rona
• July 17, 2023 22:34
• 0 votes

1. Community
2. Support Forum
3. won't allow me to verify account

Hi Zoe,  Welcome to Box Community and glad to help!  Please generate a new link  here:   https://account.box.com/login/reset?redirect_url=%2F Hope it works! 

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• Rona
• July 17, 2023 22:29
• 0 votes

1. Community
2. Support Forum
3. cannot log in on older computer

Hi there,  Welcome to Box Community and glad to help!  In regards to your login issue let me create a new ticket. A member of our team will be in touch and please keep an eye out.  Thanks for posti...

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• Rona
• July 17, 2023 22:25
• 0 votes

1. Community
2. Support Forum
3. Please delete my account opened in error by me

Hi Charles,  Welcome to Box Community and glad to help!  To try to fix this,  Log in to Box and use your alternate browser then delete your account.  Clear your browser's cache and cookies then ...

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• Rona
• July 17, 2023 22:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage full, but it isn't

Hi Stephen,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in t...

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• Rona
• July 17, 2023 22:00
• 0 votes

1. Community
2. Support Forum
3. Payment not processing

Hi Kathryn,  Welcome to Box Community and glad to help!  You may reach out to our Sales team for assistance. There are a couple of ways to get in touch with our Sales team: You can give them a cal...

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• Rona
• July 17, 2023 21:04
• Edited
• 0 votes