Rona

1. Community
2. Support Forum
3. sync issues

Hi Monica,  Welcome to Box Community and glad to help!  To help narrow down your sync issue,  Kindly verify your Operating System and your current Box version.  How many files are affected?  Any s...

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• Rona
• June 30, 2023 23:01
• -1 votes

1. Community
2. Support Forum
3. Wrong total storage used

Hi Stefano,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.c...

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• Rona
• June 30, 2023 22:38
• 0 votes

1. Community
2. Support Forum
3. Storage Inaccurate

Hi David,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com...

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• Rona
• June 30, 2023 22:36
• 0 votes

1. Community
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi Michael,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.c...

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• Rona
• June 30, 2023 22:29
• 0 votes

1. Community
2. Support Forum
3. スマホ紛失の場合の二段階認証の解除について

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• June 30, 2023 22:17
• 0 votes

1. Community
2. Support Forum
3. Incorrect Storage Used

Hi Tau,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> ...

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• Rona
• June 30, 2023 22:11
• 0 votes

1. Community
2. Support Forum
3. Authenticator App

Hi Brad,  Welcome to Box Community and glad to help!  We strongly recommend to have the affected user to contact our Support team that way we could proceed. Please note that it's a login issue that...

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• Rona
• June 30, 2023 22:08
• 0 votes

1. Community
2. Support Forum
3. Can't connect to BoxDrive on WindowsServer2016

Hi there,  Welcome to Box Community and glad to help!  Can we confirm these information to isolate your issue?  Has it ever worked before?  Could you attach a screenshot of your error to get a clo...

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• Rona
• June 30, 2023 21:19
• 0 votes

1. Community
2. Support Forum
3. Download fails at 63% - cannot connect to proofpoint isolation

Hi Ashley.  Welcome to Box Community and glad to help!  You may run these preliminary troubleshooting steps to fix your download issue.  Hope it works! 

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• Rona
• June 30, 2023 21:12
• 0 votes

1. Community
2. Support Forum
3. Not able to install the Box Drive on my Laptop with Windows 11 on it.

Shiram,  Welcome to Box Community and glad to help!  To successfully install Box Drive in your Windows machine, please make sure that your machine has met the prerequisites:  Prerequisites: Suppor...

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• Rona
• June 30, 2023 21:07
• 0 votes