Rona

1. Community
2. Support Forum
3. Utilizing Box for multiple clients

Hi Lisa,  Welcome to Box Community and glad to help!  Is there an error message while accessing these download links? If so, could you attach a screenshot here?  We'd love to further assist!   

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• Rona
• June 28, 2023 21:29
• 0 votes

1. Community
2. Support Forum
3. Not able to login to box

Hi Feroz,  Welcome to Box Community and glad to help!  It appears that you're now working with our Support team to address this concern. Rest assured that we'll keep in touch through email and plea...

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• Rona
• June 28, 2023 21:27
• 0 votes

1. Community
2. Support Forum
3. Save button is grey in "Configure Box for Microsoft Teams" panel

Hi there,  Welcome to Box Community and glad to help!  It appears that you're now working with our Support team to address this concern. Rest assured that we'll keep in touch through email and plea...

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• Rona
• June 28, 2023 21:24
• 0 votes

1. Community
2. Support Forum
3. Unable to View Collaboration files

Hi Matt,  Welcome to Box Community and glad to help!  If you are having trouble accessing a file or folder that has been shared with you, verify that you are signed in to the same Box account that ...

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• Rona
• June 28, 2023 21:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to Accept Terms because it is grayed out but cannot access folder because terms not accepted

Hi Pam,  Welcome to Box Community and glad to help!  You may want to try to accept this folder's Terms of Service using your alternate browser.  However, if it didn't work please clear your browser...

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• Rona
• June 28, 2023 20:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. MISSING FOLDER

Hi there,  Welcome to Box Community and glad to help!  Note: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Tr...

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• Rona
• June 27, 2023 23:08
• 0 votes

1. Community
2. Support Forum
3. Unable to Create a Password URGENT

Hi Becca,  Welcome to Box Community and glad to assist!  I opened a new ticket so our Support team could assist. We will be in touch through email and please keep an eye out.  Thanks for posting! 

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• Rona
• June 27, 2023 22:58
• 0 votes

1. Community
2. Support Forum
3. Adding a colleague as co-admin

Hi there,  Welcome to Box Community and glad to help!  I opened a new ticket so our Support team could assist. We will be in touch through email and please keep an eye out.  Thanks for posting! 

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• Rona
• June 27, 2023 22:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. External Collaborators Cannot Log In

Hi there,  Welcome to Box Community and glad to assist!  Since this is a login issue, could you advise the affected user to contact our Support team directly? To reach our Support team, please use ...

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• Rona
• June 27, 2023 22:42
• 0 votes

1. Community
2. Support Forum
3. Why Did I Return To Box?

Hi there,  Welcome to Box Community and glad to help!  Could you attach a screenshot of your error in this forum? Also, what about the Operating System running in your machine?  We'd love to furthe...

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• Rona
• June 27, 2023 22:38
• Edited
• 0 votes