Rona

1. Community
2. Support Forum
3. Payment of 100GB , but only 10GB shown in my BOX APP

Hi there,  Welcome to Box Community and glad to assist!  It appears that you're already working with our Billing team to address your query. Please keep an eye to your email and we'll keep in touch...

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• Rona
• June 19, 2023 22:38
• 0 votes

1. Community
2. Support Forum
3. Box for Outlookで共有できない

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• June 19, 2023 22:36
• 0 votes

1. Community
2. Support Forum
3. What can i do ?

Hi there,  Welcome to Box Community and glad to assist!  To further assist, can you confirm your current Box version and your OSX version?  Looking forward to hear from you! 

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• Rona
• June 19, 2023 22:31
• 0 votes

1. Community
2. Support Forum
3. Critical items are missing from folder

Hi Ananda,  Welcome to Box Community and glad to assist!  We recommend checking your trash to look for your missing files.  Note: When items are deleted from a collaboration folder, both the owner ...

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• Rona
• June 19, 2023 22:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change e-mail Address - Not able...

Hi Serge,  Welcome to Box Community and I'm here to help!  Due to the issue you reported, I opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email....

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• Rona
• June 19, 2023 22:09
• 0 votes

1. Community
2. Support Forum
3. Blank screen on logon

Hi Jeremy,  Welcome to Box Community and glad to help!  To help fix your login issue, please try these troubleshooting steps:  Use your alternate browser and log in to box.com.  Clear your browse...

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• Rona
• June 19, 2023 22:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to identify enterprise account admin

Hi Gwendolyn,  Welcome to Box Community and glad to assist!  Currently, you are selected as the primary Admin in your Box instance. And for reference, users could check their primary Admin by going...

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• Rona
• June 19, 2023 21:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. I can't change my email

Hi there,  Welcome to Box Community and glad to help!  To help with your issue updating your email address, I opened a new ticket. A member of our team will get in touch shortly and please keep an ...

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• Rona
• June 19, 2023 21:08
• 0 votes

1. Community
2. Support Forum
3. Box online missing files or folders

Hi Shoni,  Welcome to Box Community and glad to assist!  Note: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the ...

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• Rona
• June 19, 2023 21:00
• 0 votes

1. Community
2. Support Forum
3. Can;t access shared folder

Hi Sara,  Welcome to Box Community and glad to help!  Do you receive an error message when trying to access the shared content? If yes, could you attach a screenshot of your error?  We'd love to he...

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• Rona
• June 19, 2023 20:53
• 0 votes