Blank screen on logon
AnsweredI am trying to get into my company Box account on line. I enter my login details but then I just get a black screen. The system doesn't even send me a code to my phone. Can you help?
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Hi Jeremy,
Welcome to Box Community and glad to help!
To help fix your login issue, please try these troubleshooting steps:
- Use your alternate browser and log in to box.com.
- Clear your browser's cache and cookies.
- Make sure your browser and Operating System are up to date.
- Restart your machine and/or connect to a different network connection.
Hope it works!
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