Rona

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  • Total activity 20347
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  • Followed by 3 users
  • Votes 14
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Recent activity by Rona Recent activity Votes
    1. Community
    2. Support Forum
    3. Unjustified consecutive billing

    Hi Arthur,  Welcome to Box Community and glad to assist!  It appears that you've already contacted our Cancellation team regarding your charges. Let us know in this forum if you have further inquir...

    1. Community
    2. Support Forum
    3. Folder disappeared

    Hi Jason,  Welcome to Box Community and glad to assist!  It appears that you've already recovered your missing folder. Meanwhile, if you have other inquiries, feel free to create a ticket and work ...

    1. Community
    2. Support Forum
    3. Payment

    Hi Alan, Welcome to Box Community and glad to help!  Kindly contact our Billing team with your payment issue. You may reach out to our Billing team through billing@box.com.  Thanks for posting! 

    1. Community
    2. Support Forum
    3. storage space showing incorrect numbers

    Hi Andreea,  Welcome to Box Community and glad to assist!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box...

    1. Community
    2. Support Forum
    3. Admin Change Error

    Hi Tamas,  Welcome to Box Community and glad to assist!  It appears that you're already working with our Support team through email. Please keep an eye to your email and rest assured that our team ...

    1. Community
    2. Support Forum
    3. Request for License Modification

    Hi there,  Welcome to Box Community and glad to assist!  To reduce your seats/licenses please contact our Cancellation team via cancel@box.com.    Thanks for posting! 

    1. Community
    2. Support Forum
    3. Cancellation of purchase

    Hi Hirotaka,  Welcome to Box Community and I’m here to help! To cancel, you can use our the self-serve option to end your Box subscription and follow the instructions here according to your account...

    1. Community
    2. Support Forum
    3. Adding internal users

    Hi Belinda,  Welcome to Box Community and glad to assist!  Looks like you're already working with our Support team through email. Please keep an eye to your email and our team will keep in touch.  ...

    1. Community
    2. Support Forum
    3. Error message when adding new email address

    Hi Siena,  Welcome to Box Community and happy to assist!  According to your error, it appears that your email address is already tied to Box.  In this case, you will have to use another email addre...

    1. Community
    2. Support Forum
    3. Box Sign

    Hi Saran,  Welcome to Box Community and I'm here to help!  In regards to your Box Sign issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an...