Rona

1. Community
2. Support Forum
3. There was a problem completing your request. Pleases try again

Hi Eric,  Welcome to Box Community and glad to assist!  To help address the issue, can you try these: Please try your alternate browser.  Make sure you're using the supported  browser and Operatin...

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• Rona
• June 12, 2023 21:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Hi I cannot pay for the paid version

Hi Mayra,  Welcome to Box Community and glad to assist!  It appears that you've already addressed this with our Billing folks. For clarifications, you can also contact them through billing@box.com....

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• Rona
• June 12, 2023 21:05
• 0 votes

1. Community
2. Support Forum
3. Old account - need to change email address

Hi there,  Welcome to Box Community and glad to help update your email address!  You may follow these steps below:  To add an email address: Click Add More Emails. Enter a valid email address. Cl...

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• Rona
• June 12, 2023 20:45
• 0 votes

1. Community
2. Support Forum
3. Please run script - Storage Usage Or File Count In My Account Is Incorrect

Hi Liberty,  Hi there,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder co...

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• Rona
• June 12, 2023 20:37
• 0 votes

1. Community
2. Support Forum
3. Unable to log-in to Box App.

Hi Sharat,  Welcome to Box Community and I'm here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for po...

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• Rona
• June 12, 2023 20:35
• 0 votes

1. Community
2. Support Forum
3. Fix incorrect space usage

Hi there,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To veri...

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• Rona
• June 09, 2023 23:22
• 0 votes

1. Community
2. Support Forum
3. Obsolete Email Address

Hi there,  Welcome to Box Community and glad to assist!  You can start by adding your email as your secondary email address:  To add an email address: Click Add More Emails. Enter a valid email a...

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• Rona
• June 09, 2023 23:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. Not getting password reset email

Hi there,  Welcome to Box Community and glad to assist!  You may have experience issues in receiving your email notifications. And to address the issue, here's our recommended troubleshooting steps...

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• Rona
• June 09, 2023 22:57
• 0 votes

1. Community
2. Support Forum
3. Not receiving Box Notification on Mail

Hi Santosh,  Welcome to Box Community and glad to assist!  Note: We've removed all the email addresses you have posted in this public forum to keep your data private and secured.  I've investigated...

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• Rona
• June 09, 2023 22:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to access BOX

Hi Anthony,  Welcome to Box Community and glad to assist!  Kindly attach a screenshot of your error to get a closer look.  We'd love to hear back from you! 

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• Rona
• June 09, 2023 22:41
• 0 votes