Rona

1. Community
2. Support Forum
3. About how to log in even if you cannot authenticate with 2-step verification

Hi there,  Welcome to Box Community and I'm here to help!  Kindly contact our support site using the email linked to your affected Box account. This way we could provide the instructions on how you...

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• Rona
• May 11, 2023 14:42
• 0 votes

1. Community
2. Support Forum
3. Unable to access link

Hi Deanelle,  Welcome to Box Community and I’m here to help! If you're receiving this error from a shared link that used to work, you may want to contact the sender/owner of this shared link as it ...

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• Rona
• May 10, 2023 23:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Secondary email verification email has no verify button!

Hi there,  Welcome to Box Community and I’m here to help! Looks like you were able to address this issue in your end. In the future, if you have queries please jump right back here and we'd love to...

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• Rona
• May 10, 2023 23:27
• 0 votes

1. Community
2. Support Forum
3. Change administrator (domain changes)．

Hi there,  Welcome to Box Community and I'm here to help!  To assist with your Admin transfer, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep a...

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• Rona
• May 10, 2023 23:22
• 0 votes

1. Community
2. Support Forum
3. Security reports

Hi Joseph,  Welcome to Box Community and I’m here to help! Looks like you've already worked with our team regarding Box reports. Let us know in this forum if you have additional questions.  We'd lo...

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• Rona
• May 10, 2023 23:19
• 0 votes

1. Community
2. Support Forum
3. Password Reset - Original password not known

Hi Fran,  Welcome to Box Community and I’m here to help! You may reset your Box account's password by going to this link. And in order to access the reset link, you should have access to the email ...

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• Rona
• May 10, 2023 23:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. For Restore my folders I deleted permanently...

Hi Mesitha,  Welcome to Box Community and I’m here to help! Note: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from t...

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• Rona
• May 10, 2023 23:03
• 0 votes

1. Community
2. Support Forum
3. Missing Folders after Upgrade

Hi Tony,  Welcome to Box Community and I’m here to help! Please note that during the upgrade process there may be delay as files and folders transfer from your previous Box subscription to your new...

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• Rona
• May 10, 2023 22:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Co-admin Domain Verification

Hi Evan,  Welcome to Box Community and I’m here to help! To assist modify your user as Co-Admin, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep...

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• Rona
• May 10, 2023 22:36
• 0 votes

1. Community
2. Support Forum
3. Incorrect Storage being used

Hi there,  Welcome to Box Community and I’m here to help! Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box....

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• Rona
• May 10, 2023 22:29
• 0 votes