Rona

1. Community
2. Support Forum
3. Please run storage usage correction script

Hi there, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to...

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• Rona
• May 01, 2023 22:39
• 0 votes

1. Community
2. Support Forum
3. Incorrect sizing GB in my account ??

Hi there, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to...

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• Rona
• May 01, 2023 22:37
• 0 votes

1. Community
2. Support Forum
3. Storage not resetting - Please Run a Script to help reset

Hi Josh, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to ...

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• Rona
• May 01, 2023 22:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Wrong used space

Hi there,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in t...

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• Rona
• May 01, 2023 22:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Password Required for files

Hi Aaron,  Welcome to Box Community and I’m here to help! You can only remove a password protected Shared Link by reaching out to the file owner or sender.  Let me know if you have questions! 

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• Rona
• May 01, 2023 21:46
• 0 votes

1. Community
2. Support Forum
3. Trouble opening PDF files in the pinyon web interface

Hi Julie,  Welcome to Box Community and I’m here to help! I opened a new ticket for our Support team to assist you on this particular issue and please keep an eye to your email.  Thanks for postin...

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• Rona
• May 01, 2023 21:41
• 0 votes

1. Community
2. Support Forum
3. Change email address

Hi Martin,  Welcome to Box Community and I’m here to help!  To change your email address, please follow these steps.  You may begin to add it as your secondary email address: Login to box.com and ...

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• Rona
• May 01, 2023 21:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upload buttons are not in new list

Hi there,  Welcome to Box Community and I’m here to help! To resolve your upload issue in your Box for mobile application,  Please log out and log in from your Box for mobile application.  Kindly ...

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• Rona
• May 01, 2023 21:05
• 0 votes

1. Community
2. Support Forum
3. Education account issue

Hi there,  Welcome to Box Community and I’m here to help! I opened a new ticket for our Support team to assist you on  your login issue and please keep an eye to your email.  Thanks for posting! 

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• Rona
• May 01, 2023 20:49
• 0 votes

1. Community
2. Support Forum
3. Billing - Bought three licenses by mistake - only needed one. Transaction # P-12078436

Hi Maureen,  Welcome to Box Community and glad to assist!  For any cancellation requests, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inquirie...

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• Rona
• May 01, 2023 19:00
• 0 votes