Rona

1. Community
2. Support Forum
3. having 2 box accounts

Hi Heidi,  Welcome to Box Community and glad to help!  You can't setup (2) different accounts for Box using the same email address. You may go ahead and upgrade your Personal Box account to Busines...

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• Rona
• April 27, 2023 16:57
• 0 votes

1. Community
2. Support Forum
3. Cancel My Account

Hi Joe,  Welcome to Box Community and glad to help!  It appears that you've already reached our Cancellation team to accomplish your request.  Thanks for posting! 

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• Rona
• April 27, 2023 16:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cancel my Box account

Hi Nara,  Welcome to Box Community and glad to help!  Please note that any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. A member of our team ...

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• Rona
• April 27, 2023 16:27
• 0 votes

1. Community
2. Support Forum
3. Please cancel my trial account

Hi Mike,  Welcome to Box Community and glad to help!  Please note that any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. A member of our team ...

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• Rona
• April 27, 2023 16:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. John

Hi there,  Welcome to Box Community and glad to help! Please be informed that your shared link will remain unless you initiated to disable or set an expiration date to remove this link.  And your s...

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• Rona
• April 27, 2023 15:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. Pending viewer/uploader status

Hi Magnum,  Welcome to Box Community and glad to help!  To ensure all your pending collaboration invitation are accepted, here's how.  Also using your Box account, one way to check if this collabor...

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• Rona
• April 27, 2023 20:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Mobile Download Storage 5 GB

Hi there,  Welcome to Box Community and glad to help! You can contact our Billing team through billing@box.com to help address your issue.  Thanks for posting! 

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• Rona
• April 27, 2023 14:41
• 0 votes

1. Community
2. Support Forum
3. Ventura seems to have broken parts of Box sync?

Hi Bradley,  Welcome to Box Community and glad to help! You may go ahead and uninstall your Box Drive application:  Quit Box Drive Open a Terminal window and run the following command: fileprovide...

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• Rona
• April 27, 2023 14:31
• 0 votes

1. Community
2. Support Forum
3. Box access for non-licensed users in my org

Hi Lance,  Welcome to Box Community and glad to help! It appears that you're already working with our Product Support team regarding this query. You may continue working with our team using your ex...

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• Rona
• April 27, 2023 14:22
• 0 votes

1. Community
2. Support Forum
3. Can't install Box on MacBook Pro M1

Hi there,  Welcome to Box Community and glad to assist!  Can you please follow these steps to manually reset your Box Drive application?  To manually reset Box Drive on a Mac (File Provider Extensi...

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• Rona
• April 26, 2023 22:58
• 0 votes