Rona

1. Community
2. Support Forum
3. Can't install Box on MacBook Pro M1

Hi there,  Welcome to Box Community and glad to assist!  Can you please follow these steps to manually reset your Box Drive application?  To manually reset Box Drive on a Mac (File Provider Extensi...

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• Rona
• April 26, 2023 22:58
• 0 votes

1. Community
2. Support Forum
3. Trouble with Box Drive login on Mac

Hi Arthur,  Welcome to Box Community and glad to assist!  I've created a new ticket regarding your Box Drive issue. Rest assured that a member from Product Support team will reach out to help addre...

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• Rona
• April 26, 2023 22:53
• 0 votes

1. Community
2. Support Forum
3. Unable to set password with signup from google account

Hi Rafael,  Welcome to Box Community and glad to assist!  I've created a new ticket regarding your login issue. Rest assured that a member from Product Support team will assist you and please keep ...

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• Rona
• April 26, 2023 22:44
• 0 votes

1. Community
2. Support Forum
3. [Resolved] Change in Specification for "Pending" Collaborator Status in AccessibleBy List

Hi there,  Welcome to Box Community!  Glad to hear that you're up and running. If you have questions and clarifications, please don't hesitate to post in this forum.  Thanks for posting! 

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• Rona
• April 26, 2023 22:41
• 0 votes

1. Community
2. Support Forum
3. Hide folder in Box Drive but not in Box Online

Hi there,  Welcome to Box Community and glad to help!  As soon as you logged in to Box Drive, your Box folders will automatically display in your local Box folder. And as of this writing, hiding fo...

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• Rona
• April 26, 2023 22:37
• 0 votes

1. Community
2. Support Forum
3. Recover Deleted Files - Willing to play for a Plan

Hi there,  Welcome to Box Community and glad to assist!  When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover you...

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• Rona
• April 26, 2023 22:27
• 0 votes

1. Community
2. Support Forum
3. There is a problem uploading media

Hi Ridwan,  Welcome to Box Community and glad to help!  Are you experiencing the same upload issue using your browser in your mobile device? If yes, is there an error message?  You may attach a scr...

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• Rona
• April 26, 2023 22:20
• 0 votes

1. Community
2. Support Forum
3. Sync Failed: Box Quota Exceeded

Hi there,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in t...

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• Rona
• April 26, 2023 21:36
• 0 votes

1. Community
2. Support Forum
3. notification to me sending wrong name

Hi Constance,  Welcome to Box Community and glad to assist!  You may want to check your Account profile and modify it:  Login to box.com. From the Box landing page, click your profile at the top r...

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• Rona
• April 26, 2023 21:22
• 0 votes

1. Community
2. Support Forum
3. I can not upload documents

Hi there,  Welcome to Box Community and glad to assist!  Sorry to hear about your upload error(s), and you may follow the suggested troubleshooting steps in this article to address your upload erro...

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• Rona
• April 26, 2023 21:15
• 0 votes