Rona

1. Community
2. Support Forum
3. Please run script that clears usage

Hi Scott,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in t...

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• Rona
• April 21, 2023 14:38
• 0 votes

1. Community
2. Support Forum
3. Forgot to set up 2-step verification

Hi Yohei,  Welcome to Box Community and glad to assist!  I opened a new ticket for our Product Support team to assist with your login issue. Someone from our team will get in touch via email and pl...

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• Rona
• April 21, 2023 14:34
• 0 votes

1. Community
2. Support Forum
3. Client seeing items in their box folder that I did not put there

Hi Jonathan,  Welcome to Box Community and glad to help!  Do you have an existing or previous collaborator that may have uploaded these unknown files? Also, can you login to your Box account and ac...

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• Rona
• April 21, 2023 14:28
• 0 votes

1. Community
2. Support Forum
3. Unable to open files

Hi Jeannette,  Welcome to Box Community and glad to assist!  How do you access these files on Box, are you using a shared link URL or accessing them as a collaborator?  And if you're receiving the ...

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• Rona
• April 21, 2023 14:21
• 0 votes

1. Community
2. Support Forum
3. Access problem when sharing public links

Hi Stuart,  Welcome to Box Community and glad to assist!  You may reach out to your IT team,  Please check if your firewall is configured.  Disable your plugins/add-ons/extensions in multiple brow...

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• Rona
• April 21, 2023 14:15
• 0 votes

1. Community
2. Support Forum
3. Box Drive Not Synching to Box online

Hi Banafsheh,  Welcome to Box Community and glad to assist!  To address your Box Drive issue, please manually reset Box Drive: (Below are the steps according to your Operating System) To reset Box ...

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• Rona
• April 20, 2023 23:05
• 0 votes

1. Community
2. Support Forum
3. No files anywhere

Hi Ashlee,  Welcome to  Box Community and glad to assist!  Are these missing files your owned contents? If not, please contact the owner and request for a collaboration re-invite.  Meanwhile, if it...

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• Rona
• April 20, 2023 23:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. No access beyond what I create as a editor

Hi Shaun,  Welcome to Box Community and glad to assist!  Can you possibly replicate the issue and take a screenshot?  We'll await for your reply! 

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• Rona
• April 20, 2023 22:55
• 0 votes

1. Community
2. Support Forum
3. Unable to view documents

Hi Sara,  Welcome to Box Community and glad to help! To fix your preview error, please try these troubleshooting steps:  Clear your browser's cache and cookies, here's how.  Make sure you're usin...

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• Rona
• April 20, 2023 22:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Deleted Files by accident

Hi there,  Welcome to Box Community and glad to to help!  To look for your missing files, please login to box.com and head over to your trash/bin icon.  You may start to sort, filter or search for ...

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• Rona
• April 20, 2023 22:26
• Edited
• 0 votes