Rona

1. Community
2. Support Forum
3. Request: Tool to Determine Why File Name Is NOT Supported

Hi Nello,  Welcome to Box Community and glad to help!  You may use a third-party application that offers this service or feel free to take this feedback and feature request in pulse.box.com instead...

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• Rona
• April 20, 2023 22:22
• 0 votes

1. Community
2. Support Forum
3. Files are not synching in Box drive

Hi Letícia,  Welcome to Box Community and glad to assist!  Currently, can you provide your Windows version and your Box Drive version?  Looking forward to hear from you! 

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• Rona
• April 20, 2023 22:18
• 0 votes

1. Community
2. Support Forum
3. Remove collaborators but retain access to folder

Hi Jill,  Welcome to Box Community and glad to assist!  Note: Permission levels on Box follow a "waterfall" design in which individuals have access only to the folder they are invited into and any ...

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• Rona
• April 20, 2023 22:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Access from Salesforce

Hi Gareth,  Welcome to Box Community and glad to assist!  Please be informed that we're now working to address this Box for Salesforce issue using your existing ticket# 2839495. Please keep an eye ...

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• Rona
• April 20, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. Incorrect space after signing up

Hi Sunit,  Welcome to Box Community and glad to assist!  You may contact our Billing team for assistance through billing@box.com.   Hope it helps! 

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• Rona
• April 20, 2023 21:45
• 0 votes

1. Community
2. Support Forum
3. Error Storage Quota Reached, it is not!

Hi there,  Welcome to Box Community and glad to help!  Please note that even if you have Unlimited storage, you are still subjected to storage quota error. Due to the folder(s) you're collaborating...

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• Rona
• April 20, 2023 21:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage count error

Hi there,  Welcome to Box Community and glad to assist!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in...

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• Rona
• April 20, 2023 21:31
• 0 votes

1. Community
2. Support Forum
3. Co worker can not log in .

Hi Kya,  Welcome to Box Community and glad to assist!  I opened a new ticket for our Product Support team regarding your login issue. Someone from our team will get in touch via email and please ke...

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• Rona
• April 20, 2023 21:28
• 0 votes

1. Community
2. Support Forum
3. User Storage Size issue again, not cleared after delete the folder/files

Hi David,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in t...

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• Rona
• April 20, 2023 21:26
• 0 votes

1. Community
2. Support Forum
3. Reset Password but no email

Hi Joey,  Welcome to Box Community and glad to assist!  Please run these fix to ensure that the affected users would receive their password reset email accordingly. And one more time, please create...

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• Rona
• April 20, 2023 21:21
• Edited
• 0 votes