Rona

1. Community
2. Support Forum
3. file missing

Hi Jiayi,  Welcome to Box Community and glad to assist!  You must first identify if the missing files are your owned files or collaborated files. If it's the latter, kindly contact the owner and re...

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• Rona
• April 10, 2023 22:44
• 0 votes

1. Community
2. Support Forum
3. I can't upgrade to the Starter plan

Hi Sane,  Welcome to box Community and glad to help!  You may reach out to our Billing folks to assist upgrade your Box Subscription and please open a ticket here or through box.com/pricing Billin...

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• Rona
• April 10, 2023 22:30
• 0 votes

1. Community
2. Support Forum
3. Setting up a new Phone with Okta

Hi James,  Welcome to Box Community and glad to assist!  Let us continue working on your login issue here: https://support.box.com/hc/en-us/community/posts/15574160117139-Setting-up-a-new-Phone-wit...

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• Rona
• April 10, 2023 22:24
• 0 votes

1. Community
2. Support Forum
3. Setting up a new Phone with Okta

Hi James,  Welcome to Box Community and glad to help!  Sorry to hear about your trouble and let me open a ticket to help you with your login issue. Someone from Product Support will be in touch as ...

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• Rona
• April 10, 2023 22:21
• 0 votes

1. Community
2. Support Forum
3. Box Drive - missing folder on dektop

Hi Daniel,  Welcome to Box Community and glad to help!  Looks like your post have duplicated and to address your issue, can we proceed in this forum instead? https://support.box.com/hc/en-us/commun...

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• Rona
• April 07, 2023 21:06
• 0 votes

1. Community
2. Support Forum
3. Sub-folder Access: Individual Permissions Per File?

Hi Gabriel,  Welcome to Box Community and glad to help!  Can I confirm if you're generating a Shared Link for each file you've uploaded?  We'll await for your reply! 

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• Rona
• April 07, 2023 20:52
• 0 votes

1. Community
2. Support Forum
3. 'Best Practices' for inviting prospective investors to a Box VDR (virtual data room)?

Hi Scott,  Welcome to Box Community and glad to help!  You can invite them as collaborator to your file or folder with different permission levels or you can just grant them a previewer access by s...

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• Rona
• April 07, 2023 20:43
• 0 votes

1. Community
2. Support Forum
3. Cancel the account the wrong email address was used to setup the account.

Hi Heidi,  Welcome to Box Community and glad to help!  For any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inquiri...

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• Rona
• April 07, 2023 18:56
• 0 votes

1. Community
2. Support Forum
3. ストレージの空き容量がいっぱいになっている。

Hi there,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.  @Box ...

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• Rona
• April 07, 2023 18:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. Retaining Box files during HD reformat - Mac

Hi Guy,  Welcome to Box Community and glad to help!  Please note that your files from your local box folder are secured as long as they're updated in the Box website.  And if you're not sure about ...

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• Rona
• April 07, 2023 18:38
• Edited
• 0 votes