Rona

1. Community
2. Support Forum
3. Recover file after closing word document

Hi Sueed,  Welcome to Box Community and glad to help!  Did you already tried checking the file's version history?  See if you could preview, download or make current the version of this file with t...

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• Rona
• March 31, 2023 21:24
• 0 votes

1. Community
2. Support Forum
3. Change account email address

Hi Al,  Welcome to Box Community and glad to help!  Looks like you've figured it out! And if you happen to have other concerns and issues, please feel free to join in this forum.  We'd be happy to ...

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• Rona
• March 31, 2023 21:17
• 0 votes

1. Community
2. Support Forum
3. HELP ME TO RECOVERY STORAGE CAPACITY

Hi there,  Welcome to Box Community and glad to help! I have run the script to correct your files and folders count. You can go ahead and check box.com/login> Account Settings> Used storage to see ...

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• Rona
• March 31, 2023 21:13
• 0 votes

1. Community
2. Support Forum
3. Used Space showing incorrect. Low storage space

Hi Sujith,  Welcome to Box Community and glad to help! I have run the script to correct your files and folders count. You can go ahead and check box.com/login> Account Settings> Used storage to see...

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• Rona
• March 31, 2023 21:10
• 0 votes

1. Community
2. Support Forum
3. Full Box

Hi Jirka,  Welcome to Box Community and glad to help! I have run the script to correct your files and folders count. You can go ahead and check box.com/login> Account Settings> Used storage to see ...

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• Rona
• March 31, 2023 21:08
• 0 votes

1. Community
2. Support Forum
3. Incorrect display of space in use

Hi there,  Welcome to Box Community and glad to help! I have run the script to correct your storage counts. You can go ahead and check box.com/login> Account Settings> Used storage to see that chan...

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• Rona
• March 31, 2023 21:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Payment does not go through

Hi Mario,  Welcome to Box Community and glad to help!  Please go over to this page box.com/pricing if you wish to upgrade your Box account and get help. Meanwhile, you can also get in touch to our ...

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• Rona
• March 31, 2023 21:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. Payment of invoices

Hi Jess,  Welcome to Box Community and glad to help!  You may reach out to our billing folks to get an assistance regarding your payment inquiry. Kindly open a ticket by using this support link.  W...

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• Rona
• March 31, 2023 20:57
• 0 votes

1. Community
2. Support Forum
3. Storage incorrect

Hi there,  Welcome to Box Community and glad to help! I have run the script to correct your storage counts.  @Jacquelyn, thanks for joining in! I've ran the script to you as well and you can both c...

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• Rona
• March 31, 2023 20:53
• 0 votes

1. Community
2. Support Forum
3. Email verification link expired despite being accessed immediately

Hi Sian,  Welcome to Box Community and glad to help!  Please trigger another email link by pushing for a password reset:  Visit https://app.box.com/reset and enter the email address associated wit...

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• Rona
• March 31, 2023 20:44
• Edited
• 0 votes