Rona

1. Community
2. Support Forum
3. Video Previews

Hi James, Welcome to Box Community and glad to help! Looks like you've already created a ticket for this particular concern/issue. Please note that our Product Support specialist will continue to p...

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• Rona
• March 30, 2023 21:17
• 0 votes

1. Community
2. Support Forum
3. Need to add a user as Admin

Hi Pankaj,  Welcome to Box Community and glald to help!  You may add as many Co-Admin as you can, here's the steps.  And to get to know more about your Co-Admin's permissions and limitations, pleas...

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• Rona
• March 29, 2023 22:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. Password has expire

Hi there,  Welcome to Box Community and glad to help!  Please generate a password reset email using box.com/reset and setup a new password.  Hope it works! 

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• Rona
• March 29, 2023 22:49
• 0 votes

1. Community
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi there,  Welcome to Box Community and glad to help!  Great news! We've ran the script to correct your file and folder counts. You may now check your current storage in box.com> Account Settings> ...

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• Rona
• March 29, 2023 22:46
• 0 votes

1. Community
2. Support Forum
3. Storage used innacurate

Hi there,  Welcome to Box Community and glad to help!  Great news! We've ran the script to correct your file and folder counts. @Robert, nice of you to join! I did the same for you and you can both...

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• Rona
• March 29, 2023 22:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. billing problem

Hi Vena,  Welcome to Box Community and glad to help!  You may reach out to our Billing folks to get an update with your recent payments, please open your ticket through this support link.  Hope it ...

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• Rona
• March 29, 2023 22:33
• 0 votes

1. Community
2. Support Forum
3. File opening when I upload it

Hi there,  Welcome to Box Community and glad to help!  For a successful upload method, here's our suggestion.  For small contents:  While browsing all files and folders in Box, uploading a new file...

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• Rona
• March 29, 2023 22:20
• 0 votes

1. Community
2. Support Forum
3. Deleted files by accident

Hi there,  Welcome to Box Community and glad to to help!  To look for your missing files, please login to box.com and head over to your trash/bin icon.  You may start to sort, filter or search for ...

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• Rona
• March 29, 2023 22:14
• 0 votes

1. Community
2. Support Forum
3. Cannot receive confirmation email

Hi Chan,  Welcome to Box Community and glad to help!  Please generate a new link by going to app.box.com/reset and enter your email address.  Don't forget to check your spam/junk folder and if you ...

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• Rona
• March 29, 2023 22:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Showing Storage limit reached

Hi Rajib,  Welcome to Box Community and glad to help!  You may check the folder you're uploading your files into. Just so you know, each folder's storage allocation is counted against its Owner.  W...

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• Rona
• March 29, 2023 21:21
• Edited
• 0 votes