Error while changing password

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Jon Harcey

• March 27, 2023 17:11

I am trying to set a password, but each time I get an error toast that says "There was a problem changing your password." Please advise how I can create a password.

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  Rona

  • March 29, 2023 00:57

  Hi Jon, 

  Welcome to Box Community and glad to help! 

  I created a ticket and someone from Product Support will get in touch to assist with your password reset and login issue.

  Please keep an eye to your email. 

  Thanks for posting! 

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  Zaccari Scalzi

  • June 28, 2023 12:51

  Rona can please do the same for my account. I created it using my Gmail account and need to change to username & password.

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  Evan Cisneros

  • November 11, 2023 03:46

  It would be good if you can actually post the solution..

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