Rona

1. Community
2. Support Forum
3. 2FA Not working

Hi Matthieu,  Welcome to Box Community and glad to help!  I have opened a ticket to have our Product Support team to help you on your 2FA issue. We will be emailinng you and please keep an eye to y...

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• Rona
• March 24, 2023 21:45
• 0 votes

1. Community
2. Support Forum
3. Email

Hi there,  Welcome to Box Community and glad to help!  To manage the current email linked to your Box account, please feel free to head over to this article.  For your questions and clarifications ...

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• Rona
• March 24, 2023 21:29
• 0 votes

1. Community
2. Support Forum
3. Deleted a bunch of files, but the space is not reclaimed

Hi Davit,  Welcome to Box Community and glad to help!  Great news! we've ran the script to correct your account storage. Doing so guarantees that the correct file or folder count is reflected in yo...

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• Rona
• March 24, 2023 21:24
• 0 votes

1. Community
2. Support Forum
3. Folder Deleted

Hi Rebecca,  Welcome to Box Community and glad to help!  To restore your folder, here's what you need to do:  Identify either the folder owner or the person who deleted your folder. Note: When it...

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• Rona
• March 23, 2023 22:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to turn OFF a shared Link File?

Hi Angela,  Welcome to Box Community and glad to help!  Looks like you've managed to open a ticket and work with someone from Product Support. Rest assured that someone from our team will assist ad...

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• Rona
• March 23, 2023 22:03
• 0 votes

1. Community
2. Support Forum
3. Can't get rid of this red spot in my Desktop App. Please Advise

Hi Al,  Welcome to Box Community and glad to help!  Looks like you've managed to open a ticket and work with someone from Product Support. Rest assured that someone from our team will assist sort o...

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• Rona
• March 23, 2023 22:00
• 0 votes

1. Community
2. Support Forum
3. Need to remove Admin and assign another

Hi Philipp,  Welcome to Box Community and glald to help!  For security, Box is adding zero-trust enhancements for admins.  And for your successful Admin transfer, don't forget to check these:  The...

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• Rona
• March 23, 2023 21:51
• 0 votes

1. Community
2. Support Forum
3. User don't get a confirmation email sent upon creating an account

Hi Admin,  Welcome to Box Community and glad to help!  Looks like it's something our Product Support team can assist you with. Let me open a ticket and someone will be in touch shortly.  Thanks for...

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• Rona
• March 23, 2023 21:24
• 0 votes

1. Community
2. Support Forum
3. How to change application

Hi Luke,  Welcome to Box Community and glad to help!  Looks like you're looking for assistance to change your application. Can you specify the application you're referring to?  We'll await for your...

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• Rona
• March 23, 2023 21:20
• 0 votes

1. Community
2. Support Forum
3. SQA Engineer

Hi Robert,  Welcome to Box Community and glad to help!  Please head over to this link to know how you can quickly open a ticket for Product Support. Also, you can just open a support ticket through...

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• Rona
• March 23, 2023 21:12
• 0 votes