Ann

1. Community
2. Support Forum
3. Box Access 2FA Issue

Hi Jebin, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! ...

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• Ann
• October 28, 2024 22:05
• 0 votes

1. Community
2. Support Forum
3. Other people cannnot access the file and folder links that I created

Hi there,  Welcome to Box community! Kindly make sure that you are providing them the correct "Shared link" so that they can access the link without any error. When you create a shared link, you ha...

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• Ann
• September 27, 2024 19:20
• 1 vote

1. Community
2. Support Forum
3. Uploading and deleting folders using my box Developer app

Hi Vasile, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and sto...

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• Ann
• April 25, 2024 19:26
• 1 vote

1. Community
2. Support Forum
3. Incorrect usage displayed.

Hi DJ, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

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• Ann
• April 04, 2024 19:03
• 1 vote

1. Community
2. Support Forum
3. My confirmation link has expired

Hi Christophe,  Welcome to the Box Community! It appears that your Box account has already been confirmed. I recommend clearing your browsing history before logging in to Box.com. Let me know how i...

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• Ann
• April 03, 2024 21:25
• 1 vote

1. Community
2. Support Forum
3. The storage space displayed is incorrect.

Hi Antonio, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and st...

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• Ann
• January 15, 2024 20:01
• 1 vote

1. Community
2. Support Forum
3. Email confirmation link expired

Hi Duc Le, Welcome to Box Community! Let me see what I can do to help! Can you please click this link and reset your Box password https://account.box.com/login/reset?redirect_url=%2F . Resetting th...

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• Ann
• August 07, 2023 20:26
• 1 vote

1. Community
2. Support Forum
3. Cannot access account because of 2FA linked to nonexistent phone number

Hi Warda,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• Ann
• June 15, 2023 20:34
• 1 vote

1. Community
2. Support Forum
3. Used storage size is wrong

Hi Nathan,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the cor...

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• Ann
• June 15, 2023 19:53
• 1 vote

1. Community
2. Support Forum
3. Transfering Admin Privileges

Hi Case, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• November 08, 2024 21:18
• 0 votes