Ann

1. Community
2. Support Forum
3. You need to have a direct support link for ENTERPRISE customers, not just option post in the community!

Hi Patrick, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket ...

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• Ann
• April 03, 2024 22:01
• 0 votes

1. Community
2. Support Forum
3. Employee left IBM. Transfer this folder to me.

Hi Shelley, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation...

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• Ann
• April 03, 2024 21:28
• 0 votes

1. Community
2. Support Forum
3. Box For Salesforce error

Hi Sushmitha, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmati...

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• Ann
• April 03, 2024 21:20
• 0 votes

1. Community
2. Support Forum
3. Delete apps

Hi Cal, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! Be...

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• Ann
• April 03, 2024 21:16
• 0 votes

1. Community
2. Support Forum
3. No box icon on Mac top tool bar

Hi Simone, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• April 03, 2024 21:10
• 0 votes

1. Community
2. Support Forum
3. User Wants to Change Email Associated with BOX Individual Acct.

Hi MM, Welcome to the Box Community! The steps for adding or modifying your email address are as follows: 1. Login to box.com2. Go to Account settings (click the profile pic or initials located on ...

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• Ann
• April 03, 2024 21:08
• 0 votes

1. Community
2. Support Forum
3. Storage full error but it isn't

Hi Angela, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation ...

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• Ann
• April 03, 2024 20:57
• 0 votes

1. Community
2. Support Forum
3. Account Locked

Hi Anna,  Welcome to the Box Community! Can you try to reset your Box password here https://account.box.com/login/reset?redirect_url=%2F I trust this will do the trick. Please let me know how it go...

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• Ann
• April 03, 2024 20:56
• 0 votes

1. Community
2. Support Forum
3. Three things I need help with

Hi Jen,  Welcome to the Box Community! 1. Is this the only way to reach support at Box? Posting on a community board? - In order to create a ticket for Product Support, please go to this website.: ...

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• Ann
• April 03, 2024 20:40
• 0 votes

1. Community
2. Support Forum
3. Resend link to get start, it expired

Hi Coretta,  Welcome to the Box Community! It seems that your account has already been verified. I suggest that you clear your browsing history first before logging in to box.com.  I trust that the...

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• Ann
• April 03, 2024 20:27
• 0 votes