Ann

1. Community
2. Support Forum
3. Free space

Hi Gustavo, Welcome to the Box Community! It appears that your account storage is now accurate. Can you please clear your browsing history and then log in to Box.com to check again. Thank you for p...

• View comment
• Ann
• April 02, 2024 19:37
• 0 votes

1. Community
2. Support Forum
3. Discovery Access Link Help

Hi George,  Welcome to the Box Community! Here are some troubleshooting steps to try:1. Make sure that the browser is up to date2. Clear the browsing history3. Temporary disable plugins/extensions,...

• View comment
• Ann
• April 02, 2024 19:31
• 0 votes

1. Community
2. Support Forum
3. Adding Box Drive to Files

Hi Kate,  Welcome to the Box Community! Can you try manually resetting Box Drive to see if it resolves the issue? Follow the steps listed below: To reset Box Drive on Windows Exit Box Drive (if it...

• View comment
• Ann
• April 02, 2024 19:27
• 0 votes

1. Community
2. Support Forum
3. Scheduling Documents for Signature

Hi David, Welcome to the Box Community! The feature you are inquiring is currently not supported in Box. I appreciate your feedback and would highly recommend that you send this directly to our Pro...

• View comment
• Ann
• April 02, 2024 19:20
• 0 votes

1. Community
2. Support Forum
3. Cannot see folders/uploads created on Box platform

Hello, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a...

• View comment
• Ann
• April 02, 2024 19:10
• 0 votes

1. Community
2. Support Forum
3. Can't upload new files

Hi Daria, Welcome to the Box Community! To solve the problem with the uploads, try these troubleshooting steps: 1. Verify that the file's name is valid. Box only supports file or folder names that ...

• View comment
• Ann
• April 02, 2024 19:09
• 0 votes

1. Community
2. Support Forum
3. Accessing via FTP, our App can see a file but cannot access a file

Hi Danny, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and create...

• View comment
• Ann
• April 02, 2024 19:03
• 0 votes

1. Community
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi Adit,  Welcome to the Box Community! We seem to have already executed the script on your account. The storage space display should now be accurate. Thanks for your post and let us know how else ...

• View comment
• Ann
• April 02, 2024 19:00
• 0 votes

1. Community
2. Support Forum
3. Collaboration for the request cannot be created/found. Please check configuration

Hi Alex, Welcome to the Box Community and thanks for your post in the forum! Have you checked out this article Collaboration for the request cannot be created/found?  Cause: The error can occur whe...

• View comment
• Ann
• April 02, 2024 18:56
• 0 votes

1. Community
2. Support Forum
3. Why is it impossible to pay invoices???

Hi Charles, Welcome to the Box Community! This would be something our Billing team would like to investigate and may require specific account information. I see you already have an open ticket for ...

• View comment
• Ann
• April 02, 2024 18:50
• 0 votes