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Adding Box Drive to Files

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Kate Thibodeaux

I have been attempting to download Box Drive onto my computer and have it add the files to my folders, but the app isn't downloading, and when it does, it takes me to log-in and then opens the app back up to the login screen.  It is a brand new computer, all updates complete. Could definitely use help figuring out how to get this onto my computer!

 

Thanks!

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  • Ann

    Hi Kate, 

    Welcome to the Box Community!

    Can you try manually resetting Box Drive to see if it resolves the issue? Follow the steps listed below:

    To reset Box Drive on Windows

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
    • You may need to show hidden folders to see \AppData.
    • Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    • From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    • Restart the Box Drive and follow the prompt to log back in.

    For Mac, please check this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

    Thanks for posting!

    Best,
    Ann

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  • Kate Thibodeaux

    Hello-

     

    The folders are not hidden. When I downloaded Box drive, it put the icon in my programs menu, but it did not add files to my folder system if that makes sense.  In order to get to my files, I have to log in online and use the online version of Box. I have no access to any files or file folders on my computer.  I have uninstalled and re-installed the drive multiple times, and still nothing. I have a brand new computer so the updates aren't an issue.  

     

    Any help is greatly appreciated. I need this for my job and it's causing some major issues. 

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