Discovery Access Link Help

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George Rosenstock

• April 01, 2024 21:34

We are having trouble accessing a discovery link. When clicking the link it says "This shared file or folder link has been removed or is unavailable to you." We would appreciate some help getting access to the discovery. Thank you!

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  Ann

  • April 02, 2024 19:31

  Hi George, 

  Welcome to the Box Community!

  Here are some troubleshooting steps to try:
  1. Make sure that the browser is up to date
  2. Clear the browsing history
  3. Temporary disable plugins/extensions, firewall, and VPN
  Use a different browser
  4. Check if your firewall is configured for Box apps 

  If the above steps did not fix the problem, I suggest that you reach out to the owner of the shared link and ask if they can provide you a  shared link set to 'people with the link' 

  Thank you for posting!

  Best,
  Ann

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