Ann

1. Community
2. Support Forum
3. The used capacity information is incorrect

Hi Nguyen, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and sto...

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• Ann
• January 30, 2024 19:19
• 0 votes

1. Community
2. Support Forum
3. One seat is missing. What to do?

Hi Aleksandra,  Welcome to Box Community! To assist you with your seats/license issue, please contact our billing team directly at billing@box.com.  Thanks for posting!  Best,Ann

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• Ann
• January 29, 2024 21:55
• 0 votes

1. Community
2. Support Forum
3. Wrong Email Set as Default

Hi Madeline,  Welcome to the Box Community! We do not have the ability to delete emails, I apologize. However, In the account settings, you should see the option to make the secondary as your prima...

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• Ann
• January 29, 2024 21:51
• 0 votes

1. Community
2. Support Forum
3. Password Reset

Hi Tajiria, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation...

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• Ann
• January 29, 2024 21:44
• 0 votes

1. Community
2. Support Forum
3. Wrong "quota exceeded" message

Hi, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

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• Ann
• January 29, 2024 21:42
• 0 votes

1. Community
2. Support Forum
3. RE: Create a fillable form on BOX for a third party to complete and return

Hi Lesley, Welcome to the Box Community! It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box. Kind...

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• Ann
• January 29, 2024 21:38
• 0 votes

1. Community
2. Support Forum
3. unable to access the shared files/folder

Hi Pratiksha, Welcome to the Box Community! Are you using a "Shared link" to access the files/folders or a "Collaboration invite"?  Kindly request the owner to make certain that the link is set to ...

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• Ann
• January 29, 2024 21:29
• 0 votes

1. Community
2. Support Forum
3. Password reset not working

Hi Joseph, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation ...

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• Ann
• January 29, 2024 21:19
• 0 votes

1. Community
2. Support Forum
3. Backup Box

Hi 0Tiers_AdminBOX, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• January 29, 2024 21:18
• 0 votes

1. Community
2. Support Forum
3. There was an error processing your request

Hi Nikisl, Welcome to Box Community! To assist you with your upgrade issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• January 29, 2024 21:13
• 0 votes