Ann

1. Community
2. Support Forum
3. BOX synchronization error report

Hi Jian, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• January 15, 2024 19:32
• 0 votes

1. Community
2. Support Forum
3. retrieving EMAILS saved in files beyond one month ago

Hi Philip, Welcome to Box Community! Have you already checked your Box online's trash? Here's the article that you can use as a guide https://support.box.com/hc/en-us/articles/360044196093-Managing...

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• Ann
• January 15, 2024 19:30
• 0 votes

1. Community
2. Support Forum
3. Reset Storage Script

Hi J H, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storag...

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• Ann
• January 15, 2024 19:26
• 0 votes

1. Community
2. Support Forum
3. Finished setting up & removing 'go live with box' pop up

Hi there,  Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and creat...

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• Ann
• January 15, 2024 19:24
• 0 votes

1. Community
2. Support Forum
3. Edit email when sending documents requesting signature

Hi Jessica,  Welcome to Box Community! After you've sent a signature request, you may want to change it.  Box enables you to change the following parts of a sent signature request: Add new recipie...

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• Ann
• January 15, 2024 19:20
• 0 votes

1. Community
2. Support Forum
3. Out of Storage When I'm Not

Hi Casey,  Welcome to the Box Community! Most likely you're uploading to a Shared folder owned by another user. I highly recommend that you reach out to the folder owner and advised that you're get...

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• Ann
• January 15, 2024 19:09
• 0 votes

1. Community
2. Support Forum
3. Incorrect freespace

Hi,  Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage a...

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• Ann
• December 28, 2023 20:20
• 0 votes

1. Community
2. Support Forum
3. Change primary email address

Hi Stephen, Welcome to the Box Community! The steps for adding or modifying your email address are as follows: 1. Login to box.com2. Go to Account settings (click the profile pic or initials locate...

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• Ann
• December 28, 2023 20:06
• 0 votes

1. Community
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Serge, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and create...

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• Ann
• December 28, 2023 19:50
• 0 votes

1. Community
2. Support Forum
3. I fogot to cancel my trial and I got a hit on my debit card (which was declined because I didn't have enough balance in my account ). But I want to cancel my account as I just wanted to try the trial

Hi Harsha, Welcome to the Box Community! To assist you with your payment and cancellation issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• December 28, 2023 19:48
• 0 votes