Ann

1. Community
2. Support Forum
3. Change account email

Hi Soichi,  Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history3. Temporary disable plugins/extensions, fi...

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• Ann
• November 21, 2023 21:16
• 0 votes

1. Community
2. Support Forum
3. Storage issue

Hi Alpho, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stor...

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• Ann
• November 21, 2023 21:13
• 0 votes

1. Community
2. Support Forum
3. Expired password and lost access to old email

Hi Storm, Here are some troubleshooting steps to try:1. Make sure that the browser is up to date2. Clear the browsing history3. Temporary disable plugins/extensions, firewall, and VPNUse a differen...

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• Ann
• November 21, 2023 21:07
• 0 votes

1. Community
2. Support Forum
3. run a script, please (having storage issues for small nonprofit)

Hi Ashleigh,  Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and ...

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• Ann
• November 21, 2023 21:04
• 0 votes

1. Community
2. Support Forum
3. ログインできません

Hi, Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. G...

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• Ann
• November 21, 2023 21:00
• 0 votes

1. Community
2. Support Forum
3. payment error

Hi, Welcome to Box Community! To assist you with your payment issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• November 21, 2023 20:59
• 0 votes

1. Community
2. Support Forum
3. I Deleted Files but my storage says its full.

Hi Conrado, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and st...

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• Ann
• November 21, 2023 20:56
• 0 votes

1. Community
2. Support Forum
3. Out of storage message when we are well within the storage limits

Hi Jennifer, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and s...

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• Ann
• November 21, 2023 20:49
• 0 votes

1. Community
2. Support Forum
3. Salesforce Flow Error: The 'NEXT' navigation option isn't supported on this screen. Replace it with one of the available navigation options: FINISH.

Hi Devin, Welcome to the Box Community! A Box Software Developer may address your query most effectively. It would be preferable for you to post your question on our new community website: forum.bo...

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• Ann
• November 21, 2023 20:46
• 0 votes

1. Community
2. Support Forum
3. move multiple box files at the same time to one box folder

Hi Janice, Welcome to Box Community! To move or copy multiple items at once: Do the same actions as you do when selecting multiple items on your desktop: On Windows machines, to select multiple ...

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• Ann
• November 21, 2023 20:45
• 0 votes