Ann

1. Community
2. Support Forum
3. Some files still can't be deleted from box, sometimes

Hi Anastasia, Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I'v...

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• Ann
• August 22, 2023 21:42
• 0 votes

1. Community
2. Support Forum
3. Box Drive installation issue on Windows after accidental click of password reset

Hi Eric, Welcome to Box Community! Happy to assist! I recommend that you manually uninstall traces of Box Drive on your computer and then re-install.  Steps on how to manually uninstall Box Drive: ...

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• Ann
• August 22, 2023 21:40
• 0 votes

1. Community
2. Support Forum
3. incorrect storage

Hi Jeff, Welcome to the Box Community, I'm happy to help! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous fi...

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• Ann
• August 22, 2023 21:34
• 0 votes

1. Community
2. Support Forum
3. How do I raise a billing ticket for my account?

Hi there, Welcome to Box Community and I’m here to help! To help with your payment/billing issue, please reach out to our Billing team using this link or email them directly using billing@box.com. ...

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• Ann
• August 22, 2023 21:31
• 0 votes

1. Community
2. Support Forum
3. como levanto un ticket para Facturacion de Mi cuenta

Hi there,  Welcome to the Box Community, I'm happy to help! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may b...

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• Ann
• August 22, 2023 21:29
• 0 votes

1. Community
2. Support Forum
3. Box storage usage is wrong

Hi there,  Welcome to Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage...

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• Ann
• August 22, 2023 21:28
• 0 votes

1. Community
2. Support Forum
3. I am not able to upgrade my plan

Hi Dele,  Welcome to Box Community and I’m here to help! To help with your credit card update, please reach out to our Billing team using this link or email them directly using billing@box.com. Tha...

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• Ann
• August 22, 2023 20:46
• 0 votes

1. Community
2. Support Forum
3. not able to open Box app on laptop

Hi Rajesh, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket f...

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• Ann
• August 22, 2023 20:42
• 0 votes

1. Community
2. Support Forum
3. Unable to create a password. Needed to Access folders

Hi Dante,  Welcome to Box Community! To reset your Box password: Navigate to https://app.box.com/reset and enter the email address associated with your Box account. Click or tap Reset Password. Bo...

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• Ann
• August 22, 2023 20:39
• 0 votes

1. Community
2. Support Forum
3. Update Admin email

Hi Jeff,  Welcome to Box Community! The steps for adding or modifying your email address are as follows: 1. Login to box.com2. Go to Account settings (click the profile pic or initials located on t...

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• Ann
• August 22, 2023 20:29
• 0 votes