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1. Community
2. Support Forum
3. Can't open files after changing password

Hi Lora,  Welcome to the Box Community, I'm happy to help! This error can indeed happen if your network is blocking access to Box. You will need to reach out to your IT team and to make sure that t...

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• France
• September 09, 2022 17:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box is telling me to uninstall it but my folders are not synced and will not do it

Hi there,  Welcome to the Box Community, I'm happy to help! Do you mind providing more context about the issue that you encountered? Can you further describe your workflow and what are you trying t...

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• France
• September 09, 2022 16:31
• 0 votes

1. Community
2. Support Forum
3. Could not write value Dump Type to key

Hi William,  Welcome to the Box Community, I'm happy to help! Can you try clean uninstall Box Drive and then reinstall from your Windows device following these articles: Install Box Drive Uninstal...

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• France
• September 09, 2022 16:26
• 0 votes

1. Community
2. Support Forum
3. Can't view file extension in Box App

Hi Halina, Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate with you and may require specific account information. I see that...

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• France
• September 09, 2022 16:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to find problem items

Hi Julius,  Have you tried to use the search feature in Box Drive to locate the parent folder for this error? Furthermore, Problem items in Box Drive usually can be easily spotted as they have the ...

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• France
• September 09, 2022 15:33
• 0 votes

1. Community
2. Support Forum
3. Lost item in a file

Hi there,  Welcome to the Box Community, I'm happy to help! This is something our Product Support team would like to investigate with you and may require specific account information.  I've gone ah...

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• France
• September 08, 2022 19:10
• 0 votes

1. Community
2. Support Forum
3. Editor

Hi there,  Welcome to the Box Community, I'm happy to help! If a user is given an "Editor" access to a folder: Editor: An editor has full read/write access to a folder or file. Once invited to a...

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• France
• September 08, 2022 19:07
• 0 votes

1. Community
2. Support Forum
3. Make a file possible to only Edit ONLINE and no Download option

Hi Malin,  Welcome to the Box Community, I'm happy to help! You can make it possible for users to allow edit only via the Office online version if your organization disable Desktop apps such as Box...

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• France
• September 08, 2022 19:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Sync unable to access files/folders

Hi Lovelei,  Welcome to the Box Community, I'm happy to help! It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or designated contact...

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• France
• September 08, 2022 18:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. PPT Mac: File Was Changed Externally error message

Hi Staci,  Welcome to the Box Community, I'm happy to help! This is something our Product Support team would like to investigate with you and may require specific account information.  I've gone ah...

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• France
• September 08, 2022 18:37
• 0 votes