France

1. Community
2. Support Forum
3. Unable to Preview Files

Hi Cedric,  Welcome to the Box Community, I'm happy to help! We have previously seen this message happen when a user trying to preview a file in Box webapp (Box.com) and their your network security...

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• France
• August 24, 2022 19:51
• 0 votes

1. Community
2. Support Forum
3. Created Bookmark are not searchable or sortable

Hi Stephanie,  Welcome to the Box Community, I'm happy to help! The sorting behavior for bookmarks in Box webapp appears to be expected behavior, bookmarks will be placed at the end of the sorting ...

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• France
• August 24, 2022 19:45
• 0 votes

1. Community
2. Support Forum
3. BOX drive not syncing files on MacOs Monterrey and Big Sur

Hi Rebeca,  Welcome to the Box Community, I'm happy to help! Have you tried to check if there are Problem Items in your Box Drive that might be causing your files not to sync up to Box?  Please ref...

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• France
• August 24, 2022 19:28
• 0 votes

1. Community
2. Support Forum
3. Files I'm trying to view dissappear after 1-2 seconds

Hi Jonathon,  Welcome to the Box Community, I'm happy to help! Do you own the missing files or are you a collaborator in them?  If a collaborative content that you do not own is missing from your B...

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• France
• August 24, 2022 19:16
• 0 votes

1. Community
2. Support Forum
3. NOW function shows wrong time in Excel

Hi Stacey,  Welcome to the Box Community, I'm happy to help! Can you try reaching out to Microsoft customer support to check on this? Since the functionality is owned by Microsoft, they might be ab...

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• France
• August 24, 2022 19:12
• 0 votes

1. Community
2. Support Forum
3. Extra 10GBs of free storage for new Box Mobile users not received

Hi there, Welcome to the Box Community, I'm happy to help! I understand that you have not received the additional storage for downloading and installing the Box mobile app. Please send an email to ...

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• France
• August 23, 2022 21:05
• 0 votes

1. Community
2. Support Forum
3. Can member of one team have different plans?

Hi Adam,  Welcome to the Box Community, I'm happy to help! As far as I know, this is not possible if all 3 accounts are already under the starter plan. If you wish to upgrade one account to a Busin...

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• France
• August 23, 2022 21:03
• 0 votes

1. Community
2. Support Forum
3. can't access to folder

Hi Juan,  Welcome to the Box Community, I'm happy to help! Do you encounter any error message when trying to access the folder? Can you share a screenshot so we can take a closer look? Looking forw...

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• France
• August 23, 2022 20:56
• 0 votes

1. Community
2. Support Forum
3. Turn off email notification (from box ) when file upload using email

Hi Peter,  This is currently not on our roadmap, however, if this is something you would like to be able to do, I would highly recommend submitting this feature request at pulse.box.com - our produ...

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• France
• August 23, 2022 20:54
• 0 votes

1. Community
2. Support Forum
3. Client in China can't open box documents anymore

Hi there,  Welcome to the Box Community, I'm happy to help! I’m sorry to hear that your manufacturer is having trouble accessing the files you shared via Box. We have a couple suggestions that may ...

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• France
• August 23, 2022 20:36
• 0 votes