France

1. Community
2. Support Forum
3. Cancel my account

Hi Wayne,  Welcome to the Box Community, I'm happy to help! I understand that you need to cancel our Box account due to you are retiring soon and will no longer need the service. You may cancel you...

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• France
• August 15, 2022 21:26
• 0 votes

1. Community
2. Support Forum
3. Unable to upload as storage is full

Hi Megan, Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect ...

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• France
• August 15, 2022 21:20
• 0 votes

1. Community
2. Support Forum
3. Error message not able to add collaborators

Hi Avi,  Welcome to the Box Community, I'm happy to help address this issue! Please be advised that the option to submit a 'support ticket' is only available to those with paid subscription to Box....

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• France
• August 15, 2022 21:14
• 0 votes

1. Community
2. Support Forum
3. User Activity Report - All Subfolders Should be Automatically Selected

Hi Nick,  Welcome to the Box Community, I'm happy to help! At present, when filtering User activity Report with folders, the report will only filter on the contents of the folder selected, and not ...

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• France
• August 15, 2022 21:11
• 0 votes

1. Community
2. Support Forum
3. Request for file size count reset

Hi Dennis,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, you should now see the correc...

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• France
• August 15, 2022 21:01
• 0 votes

1. Community
2. Support Forum
3. LOSS OF ENTIRE BOX FOLDER

Hi YS Lim,  Welcome to the Box Community, I'm happy to help! I checked your profile on this post and this looks like a newly created Box account and there don't seem to be any files in your Box. Yo...

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• France
• August 15, 2022 20:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. Collections

Hi Robert,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• France
• August 15, 2022 20:45
• 0 votes

1. Community
2. Support Forum
3. How to check your plan and request payment.

Hi Ayumi,  Welcome to the Box Community, I'm happy to help! If you want to see your complete account details including your account type, you may go to your Account Settings > Account menu.  As I h...

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• France
• August 15, 2022 20:42
• 0 votes

1. Community
2. Support Forum
3. User sign in problem

Hi Muhammad,  Welcome to the Box Community, I'm happy to help! This might require some account specific information to resolve, so I've submitted a case to Box Support on your behalf. You should be...

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• France
• August 15, 2022 20:32
• 0 votes

1. Community
2. Support Forum
3. Didn't get 10GB bonus when installing iPhone App

Hi there, Welcome to the Box Community! I'm happy to help. I understand that you have not received the additional storage for downloading and installing the Box mobile app. Please send an email to ...

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• France
• August 15, 2022 20:30
• 0 votes