France

1. Community
2. Support Forum
3. Haven't received additional 10GB for downloading mobile app

Hi Randy, Welcome to the Box Community! I'm happy to help. I understand that you have not received the additional storage for downloading and installing the Box mobile app. Please send an email to ...

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• France
• August 15, 2022 20:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. wrong space

Hi Thomas,  Welcome to the Box Community, I'm happy to help! The issue that you encounter with your storage is related to what is described in this article: Storage Usage Or File Count In My Accoun...

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• France
• August 15, 2022 20:24
• 0 votes

1. Community
2. Support Forum
3. Recover deleted files.

Hi David,  Welcome to the Box Community, I'm happy to help! As the Admin of your account, there are some tools that you can use to access or recover deleted items by one of your managed users: Inst...

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• France
• August 15, 2022 20:22
• 0 votes

1. Community
2. Support Forum
3. Lost data

Hi there,  Welcome to the Box Community, I'm happy to help! Have you checked your other Box folders to see if you've move those files somewhere else? Have you looked into your Box Trash? Box stores...

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• France
• August 15, 2022 19:27
• 0 votes

1. Community
2. Support Forum
3. iOS app bonus storage

Hey, Guys!  Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this with you. Thank...

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• France
• August 15, 2022 20:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can Box support reset my storage please?

Hi Melissa,  Welcome to the Box Community, I'm happy to help! The issue that you encounter with your storage is related to what is described in this article: Storage Usage Or File Count In My Accou...

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• France
• August 15, 2022 19:17
• 0 votes

1. Community
2. Support Forum
3. Starter and Personal Pro plans question - storage

Hi Molly,  Welcome to the Box Community, For customers that are on Starter/ Personal Pro subscription, Box doesn't offer plans with other storage value you can add on top of your 100GB, the next be...

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• France
• August 16, 2022 19:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Link

Hi Kay,  Welcome to the Box Community, I'm happy to help! If you no longer have access to a shared link of a file, we recommend reaching out to the person who shared you the link and request access...

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• France
• August 15, 2022 19:06
• 0 votes

1. Community
2. Support Forum
3. Box drive failed to open on macOS Big Sur 11.6.6

Hi David,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you are having issue initializing Box Drive on your Mac. It looks like you are part of an organization that requir...

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• France
• August 15, 2022 19:01
• 0 votes

1. Community
2. Support Forum
3. Unable to edit a document in box

Hi Kelli,  Welcome to the Box Community, I'm happy to help! This would be something our Support team can investigate with you and it seems you already have an open ticket for this issue with our Pr...

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• France
• August 15, 2022 18:58
• 0 votes