France

1. Community
2. Support Forum
3. Is there a way to have multiple folders (with different permissions) mirroring a master folder that's stored elsewhere?

Hi there,  Welcome to the Box Community, I'm happy to help! Unfortunately, we don't currently offer the feature you asked about.  If this is something you would like to be able to do, I would highl...

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• France
• August 03, 2022 21:06
• 0 votes

1. Community
2. Support Forum
3. Migrate to the Enterprise Account

Hi Hitomi, Welcome to the Box Community, I'm happy to help! If you need to migrate your Personal Box account into an Enterprise Box, kindly reach out to the Enterprise Admin managing the account, t...

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• France
• August 03, 2022 21:04
• 0 votes

1. Community
2. Support Forum
3. Bonus 10GB of storage not received

Hi Nuno,  Welcome to the Box Community, I'm happy to help! This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be rec...

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• France
• August 03, 2022 20:48
• 0 votes

1. Community
2. Support Forum
3. Not able to delete custom app.

Hi Prajwal,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team can assist you with and may require specific account information.  I've gone ahead and...

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• France
• August 03, 2022 20:43
• 0 votes

1. Community
2. Support Forum
3. Cannot update with a new card

Hi Alexandra,  Welcome to the Box Community, I'm happy to help! Have you tried updating your payment information following this article: https://support.box.com/hc/en-us/articles/360043694254-Updat...

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• France
• August 03, 2022 20:40
• 0 votes

1. Community
2. Support Forum
3. Need access

Hi Naveen,  Welcome to the Box Community, I'm happy to help! I understand that you need access to a folder to take over all the activities of a former user. To request access to this folder, you wo...

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• France
• August 03, 2022 20:01
• 0 votes

1. Community
2. Support Forum
3. As of August 2 at 9pm EST, Box drive is still not uploading or downloading

Hi Soohyun,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've...

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• France
• August 03, 2022 19:56
• 0 votes

1. Community
2. Support Forum
3. All space available and account saturated !

Hi Reymond,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your Box, you should now see the correct s...

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• France
• August 02, 2022 19:08
• 0 votes

1. Community
2. Support Forum
3. Recover Files

Hi Rachel,  Welcome to the Box Community, I'm happy to help! When you looked into your Box Trash, did you try to sort and filter items within the trash folder? Box Trash allows you to filter conten...

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• France
• August 02, 2022 19:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upgraded account - my files are missing

Hi Olga,  Welcome to the Box Community, I'm happy to help! Please be advised that when upgrading your Box account, Files/folders may not be accessible as your account is in transition to the new pl...

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• France
• August 02, 2022 18:53
• 0 votes