France

1. Community
2. Support Forum
3. Disappearing folders in app

Hi Amanda,  Welcome to the Box Community, I'm happy to help! May we know what Box Application are you using, is it Box Drive or Box Sync? Are you using the latest MacOS or Windows OS on your comput...

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• France
• July 27, 2022 21:04
• 0 votes

1. Community
2. Support Forum
3. Lost important folders

Hi Rose,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team can help investigate with you and may require specific account information.   It seems yo...

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• France
• July 27, 2022 20:52
• 0 votes

1. Community
2. Support Forum
3. Storage inconsistency

Hi Joshua,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing t...

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• France
• July 26, 2022 21:13
• 0 votes

1. Community
2. Support Forum
3. Moving from open folder to closed folder structure

Hi Lars,  Welcome to the Box Community, I'm happy to help! Typically, Product support team is able to help with any break/fix issues, however, for general queries about strategies and best practice...

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• France
• July 26, 2022 21:11
• 0 votes

1. Community
2. Support Forum
3. Can regular users (non-admin) add groups?

Hi Jerry,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team can look into and may require specific account information.  I've gone ahead and created...

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• France
• July 26, 2022 21:01
• 0 votes

1. Community
2. Support Forum
3. Please tell me how to fix "used space" error

Hi there, Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the corre...

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• France
• July 26, 2022 20:57
• 0 votes

1. Community
2. Support Forum
3. Moving several files at once

Hi Angelika,  Welcome to the Box Community, I'm happy to help! If you need to move multiple files from a folder to another folder, you may follow the steps below. To move or copy multiple items at ...

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• France
• July 26, 2022 20:55
• 0 votes

1. Community
2. Support Forum
3. All files habe been deleted.

Hi Bakaouji, Welcome to the Box Community, I'm happy to help! The issue that you run into seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect ...

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• France
• July 26, 2022 20:51
• 0 votes

1. Community
2. Support Forum
3. Can't upload

Hi Emily, Welcome to the Box Community, I'm happy to help! Do you mind sharing a screenshot of the upload error that you receive so we can take a look? Also, may we know the size of the file you ar...

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• France
• July 26, 2022 20:47
• 0 votes

1. Community
2. Support Forum
3. Installation error

Hi Shinya,  Welcome to the Box Community, I'm happy to help! Can you clean uninstall Box Drive from your Mac computer and make sure to follow this article: Uninstalling Box Drive Afterwards, restar...

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• France
• July 26, 2022 20:40
• 0 votes