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1. Community
2. Support Forum
3. Cannot Open Google Sheets on Mac or iPad

Hi Callum,  Welcome to the Box Community, I'm happy to help! When integrating with Google Docs, please make sure 3rd party cookies are enabled in your browser: In Chrome, cookie settings can be ad...

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• France
• June 27, 2022 21:25
• 0 votes

1. Community
2. Support Forum
3. Box Tools trackers

Hi there,  In addition to the above information, one of the requirements to be able to run Box tools is as follows: Box Tools v4 requires the ability to communicate with its Box Local Com Server b...

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• France
• June 27, 2022 21:16
• 0 votes

1. Community
2. Support Forum
3. Box Tools trackers

HI there,  Thanks for sharing this recording. You may have an application that is blocking Box applications such as Box Tools from running. Can you review this article, this might help and shed som...

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• France
• June 27, 2022 21:03
• 0 votes

1. Community
2. Support Forum
3. Does Box Drive store files both in the cloud and on local Windows machine?

Hi Guy,  Welcome to the Box Community, I'm happy to help! Although Box Drive stores your files in form of cache data, you can still work offline using Box Drive's "Mark for Offline" feature. Yes, y...

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• France
• June 27, 2022 20:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Larger files consistantly fail through desktop app yet upload perfectly through a broswer?

Hi Niall,  Welcome to the Box Community, I'm happy to help! Network errors on file transfers on desktop apps such as Box Drive would typically occur due to intermittent network issues. These proble...

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• France
• June 27, 2022 20:29
• Edited
• 0 votes

1. Community
2. Support Forum
3. BOX DRIVE- NOT WORKING

Hi Deb,  Welcome to the Box Community. I understand that you've encountered an issue opening Box Drive on your Mac, I'm happy to help! Have you tried to manually reset your Box Drive following the ...

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• France
• June 27, 2022 20:09
• 0 votes

1. Community
2. Support Forum
3. Box Tools trackers

Hi there, Welcome to the Box Community, I'm happy to help! I don't believe the settings you mentioned are generally required for Box Tools to work, are you using Box from an embedded resource on an...

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• France
• June 27, 2022 19:57
• 0 votes

1. Community
2. Support Forum
3. Box sync missing files on synced computers

Hi Devang,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate with you and may require specific account information. I've gone ...

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• France
• June 24, 2022 22:12
• 0 votes

1. Community
2. Support Forum
3. storage space discrepancy

Hi Thien, Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the...

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• France
• June 24, 2022 21:26
• 0 votes

1. Community
2. Support Forum
3. No option for shared link of People with the link

Hi Josh,  Welcome to the Box Community, I'm happy to help! To confirm, are you the owner of the folder or is it owned by someone else? If you own this folder, please go to your "Account settings > ...

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• France
• June 24, 2022 22:35
• Edited
• 0 votes