France

1. Community
2. Support Forum
3. Box Sync unable to access certain files and

Hi Jan,  May I know what version of MacOS are you running and if its an iMac with M1 chip? Regards,

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• France
• June 03, 2022 18:52
• 0 votes

1. Community
2. Support Forum
3. My collaborator cant see my uploaded files

Hi Mary,  Welcome to the Box Community! This is something our Product Support team can investigate with you and may require specific account information.  I've gone ahead and created a ticket for y...

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• France
• June 03, 2022 18:48
• 0 votes

1. Community
2. Support Forum
3. Relay applied to multiple folders

Hi Jeff,  Welcome to the Box Community! This is something our Product Support team can help address and may require specific account information.  I've gone ahead and created a ticket for you so th...

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• France
• June 03, 2022 18:34
• 0 votes

1. Community
2. Support Forum
3. Cannot be added to this account because it is already linked to a Box account

Hi Davy, Welcome to the Box Community, I'm happy to help! May I know when did you deactivate or delete your other Box account linked to the email you are trying to use here? If this was recent, per...

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• France
• June 03, 2022 18:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Set Box note shared link expiration date

Hi Josh,  You have to be the owner of the Box Notes or a collaborator to see the shared "Link settings". When you own the Box notes or a collaborator in it, the file appears in your Box account, yo...

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• France
• June 03, 2022 23:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Usage Incorrect

Hi there,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing th...

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• France
• June 02, 2022 22:42
• 0 votes

1. Community
2. Support Forum
3. Box and .DLL files

Hi Ellis,  Welcome to the Box Community, I'm happy to help! Can you explain the user's workflow as to how they use or download this file? Are these users trying using Box Webapp (web browser) or on...

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• France
• June 02, 2022 22:37
• 0 votes

1. Community
2. Support Forum
3. Set Box note shared link expiration date

Hi Josh,  Welcome to the Box Community, I'm happy to help! Setting expiration date on shared links is only available to paid account types, this ranges from Personal Pro to Business and Enterprise ...

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• France
• June 02, 2022 22:28
• 0 votes

1. Community
2. Support Forum
3. Not able to Login using School portal

Hi Faith,  Welcome to the Box Community, I'm happy to help! I checked your profile in this post and I see it's linked to a Personal Free account. Are you logging in to your school portal using the ...

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• France
• June 02, 2022 19:08
• 0 votes

1. Community
2. Support Forum
3. No way to login with Android app

Hi Dan,  Welcome to the Box Community, I'm happy to help! The option to login with your Google account is only applicable onthe Box WebApp using a computer device and not currently available when u...

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• France
• June 02, 2022 18:55
• 0 votes