France

1. Community
2. Support Forum
3. storage quota reset

Hey, Guys! Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect To ...

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• France
• May 02, 2022 18:25
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1. Community
2. Support Forum
3. Is trash folder still displaced in box.com?

Hi Yeqing, Box Trash can only be accessed from the Box WebApp and not on mobile devices. This means you can only access Trash using a computer and open a web browser ( ex. Chrome, Safari or Firefox...

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• France
• May 02, 2022 19:26
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• 0 votes

1. Community
2. Support Forum
3. List of shared files/folders I have initiated

Hi Hector,  Welcome to the Box Community! It sounds like a "User Activity report" might be helpful to export a report showing this information on items that you shared with others:  https://suppor...

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• France
• April 29, 2022 22:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Not receiving security code on my new phone

Hi Harris,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Product Support on your behalf. You should be receivi...

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• France
• April 29, 2022 21:52
• 0 votes

1. Community
2. Support Forum
3. Accept terms of service

Hi Maheedhar,  Welcome to the Box Community, I'm happy to help! The Box Mobile application does not allow account holders to accept custom terms of service, but account holders can accept custom te...

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• France
• April 29, 2022 21:49
• 0 votes

1. Community
2. Support Forum
3. Shared email keeps getting switched

Hi Scott,  Welcome to the Box Community, I'm happy to help! This scenario can happen if a collaborator's Primary email linked to their Box is still their old email address. Its likely that you are ...

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• France
• April 29, 2022 21:45
• 0 votes

1. Community
2. Support Forum
3. Is trash folder still displaced in box.com?

Hi Yeqing,  Welcome to the Box Community, I'm happy to help! Did you click the Trash icon in the left-hand sidebar to open the Trash page? It should look something like this: You might also want t...

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• France
• April 29, 2022 21:39
• 0 votes

1. Community
2. Support Forum
3. Ownership Change Transfer Rate

Hi Josh,  Welcome to the Box Community, I'm happy to help! We are unable to provide a specific timeframe on how soon an ownership transfer will be completed as it depends on factors such as the amo...

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• France
• April 29, 2022 20:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. open new MS Word Online file?

Hi Benjamin,  Welcome to the Box Community, I'm happy to help! To create a new Microsoft file in Box using Office Online: Navigate to the Box folder you want to contain the new file. Click New fr...

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• France
• April 29, 2022 20:32
• 0 votes

1. Community
2. Support Forum
3. Space organization on computer

Hi Alex,  Welcome to the Box Community, I'm happy to help! It sounds like the application that you need is Box Drive rather than Box Sync.  Box Sync and Box Drive are two separate desktop applicati...

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• France
• April 29, 2022 20:23
• 0 votes