France

1. Community
2. Support Forum
3. Transfers are still pending

Hi Jennifer,  Welcome to the Box Community!   This would be something Product Support team would like to investigate and may require specific account information. I've gone ahead and created a tic...

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• France
• April 29, 2022 20:15
• 0 votes

1. Community
2. Support Forum
3. Automatic Numbering of folders and files

Hi Elicia,  Welcome to the Box Community, I'm happy to help! Unfortunately, we don't currently offer the feature you asked about. If this is something you would like to be able to do, I would high...

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• France
• April 29, 2022 20:12
• 0 votes

1. Community
2. Support Forum
3. "An error occurred while creating SSO connection" error when integrating Box with Okta IdP

Hi Will,  Welcome to the Box Community, I'm happy to help! Upon checking, I see that your profile is linked to a Free Developer account. SSO authentication is available in Business and Enterprise a...

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• France
• April 29, 2022 20:04
• 0 votes

1. Community
2. Support Forum
3. Files that Box Drive cannot detect

Hi David,  Welcome to the Box Community, I'm happy to help! To resolve this issue, can you uninstall and then reinstall Box Drive on your computer following these articles: Installing and Updating...

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• France
• April 29, 2022 19:54
• 0 votes

1. Community
2. Support Forum
3. Can people store data outside the U.S.?

Hi Ray, Welcome to the Box Community, I'm happy to help! Box Zones allows businesses around the globe to use Box as their content management platform while storing their data in the region(s) of ...

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• France
• April 29, 2022 19:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. number of files indicated

Hi Kelly,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect To ...

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• France
• April 28, 2022 21:28
• 0 votes

1. Community
2. Support Forum
3. Uploads from an iMac not working properly. Same Box account on a macbook are working fine

Hi there,  Welcome to the Box Community, I'm happy to help! If you are having issue uploading files into Box, we have some troubleshooting tips that may help you can find in this article: Troublesh...

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• France
• April 28, 2022 21:24
• 0 votes

1. Community
2. Support Forum
3. Can't submit a ticket on the "support contact" page

Hi Chandler,  Welcome to the Box Community, I'm happy to help address this issue! Please be advised that the option to submit a 'support ticket' is only available to all our paying customers. I che...

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• France
• April 28, 2022 20:46
• 0 votes

1. Community
2. Support Forum
3. Problem with using MDM and Box

Hi there,  Welcome to the Box Community, I'm happy to help! Box for EMM is a mobile application available for integration with select Enterprise Mobility Management  providers.  These companies off...

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• France
• April 28, 2022 20:35
• 0 votes

1. Community
2. Support Forum
3. Not receiving collaboration email

Hi Bekki,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate with you and may require specific account information such as the ...

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• France
• April 28, 2022 20:24
• 0 votes