France

1. Community
2. Support Forum
3. Not receiving email to my account

Hi there,  Welcome to the Box Community, I'm happy to help!   This would be something Product Support team would like to investigate with you and may require specific account information. I've gon...

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• France
• April 26, 2022 20:13
• 0 votes

1. Community
2. Support Forum
3. Reset my storage count

Hi there,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct data and storage...

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• France
• April 26, 2022 20:09
• 0 votes

1. Community
2. Support Forum
3. Folder sudenly disappeared

Hi there,  Welcome to the Box Community, I'm happy to help! The folder may have been moved and renamed, can you try search for file name of those that are in that PMO folder and see if you can get ...

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• France
• April 26, 2022 20:03
• 0 votes

1. Community
2. Support Forum
3. folders I can no longer access

Hi Iñaki,  Welcome to the Box Community, I'm happy to help! Looking at the screenshots of the before and after, it looks like you might be logged in on two different Box accounts. I noticed that yo...

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• France
• April 26, 2022 19:56
• 0 votes

1. Community
2. Support Forum
3. Drag and Drop on Ipad does not work

Hi Barbara,  It looks like you are using a different cloud application as this interface doesn't look like that in Box application. Box for iPad should look something like this: https://apps.apple....

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• France
• April 26, 2022 19:45
• 0 votes

1. Community
2. Support Forum
3. BOX Login at box.com works fine. Login with same credetials on WIN10 BOX-Drive seems to work, but stays grey and says: "not logged into BOX". (translation).

Hi Robert,  I've previously seen this happen to a user with network connectivity issue or if their firewall is blocking access to Box applications. Could you try connecting to a different network a...

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• France
• April 26, 2022 19:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. configuring noreply@box.com

Hi Thomas,  Upon checking, Box notifications from noreply@box.com are sent by our own chosen ESP, so this is not able to be customized or configured by individual users or EIDs. Admins however, are...

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• France
• April 26, 2022 16:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. all gone!

Hi Iman,  Welcome to the Box Community, I'm happy to help! Is the missing folder a folder you own or owned by someone else? If you own the missing folder, can you check in your Box Trash and see if...

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• France
• April 25, 2022 22:19
• 0 votes

1. Community
2. Support Forum
3. BOX Login at box.com works fine. Login with same credetials on WIN10 BOX-Drive seems to work, but stays grey and says: "not logged into BOX". (translation).

Hi Robert,  Welcome to the Box Community, I'm happy to help! Do you mind sharing a screenshot of the exact error message you encounter when logging in to Box Drive on your Windows computer so we ca...

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• France
• April 25, 2022 22:15
• 0 votes

1. Community
2. Support Forum
3. Sign Availability

Hi Mike,  Welcome to the Box Community, I'm happy to help!   Box Sign is now available on all of our business (Business , Business Plus) and enterprise (Enterprise, Enterprise Plus, Enterprise Suit...

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• France
• April 25, 2022 20:54
• 0 votes