France

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Recent activity by France Recent activity Votes
    1. Community
    2. Support Forum
    3. Box not start on PC

    Hi Gabriel,  Thanks for sharing these screenshots! I see that you installed Box tools which is an add-on used to edit files stored in Box.com with your desktop editor app, but this add-on does not ...

    1. Community
    2. Support Forum
    3. How do you contact billingÉ

    Hi John,  Welcome to the Box Community! You may reach out to Box billing team at billing@box.com or if you have a paid subscription, you may submit a ticket here while logged in to your account. Th...

    1. Community
    2. Support Forum
    3. Restored Folder ??

    Hi Sherry,  Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. It seems you already have an open tic...

    1. Community
    2. Support Forum
    3. Incorrect Free Space

    Hi Christopher,  Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in your account.  You should no...

    1. Community
    2. Support Forum
    3. Change in email server

    Hi Jenny,  Welcome to the Box Community! Would you mind sharing more details about the issue or even share screenshots to help us better understand how we can help? We look forward to hear from you...

    1. Community
    2. Support Forum
    3. Storage Count

    Hi Debbie,  Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in your account.  You should now see...

    1. Community
    2. Support Forum
    3. Can't access a public folder

    Hi Marcelo,  Welcome to the Box Community! I'm sorry to hear that you are having issue accessing a shared folder. It looks like you are part of an organization that requires their managed users to ...

    1. Community
    2. Support Forum
    3. To limit the IP addresses

    Hi there,  Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation...

    1. Community
    2. Support Forum
    3. File Access Stats view failure

    Hi Miki,  Welcome to the Box Community! Have you tried to view the Access Stats using other browsers? If so, can you try clearing your browser cache and then login to your Box and access this again...

    1. Community
    2. Support Forum
    3. box folder deleted

    Hi Hoi,  Welcome to the Box Community! I'm sorry to hear that you are having issue accessing your this shared file/ folder. It looks like you are part of an organization that requires their managed...