France

1. Community
2. Support Forum
3. Files Deleted

Hi John,  Welcome to the Box Community! Have you tried to check your Box Trash and see if your missing files are in there? Check out this article to learn more searching and managing Trash for dele...

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• France
• March 09, 2022 18:30
• 0 votes

1. Community
2. Support Forum
3. Spreadsheets are un-viewable on iPad and iPhone

Hi Ben,  I appreciate this information! To confirm, are you able to preview the file in Box.com via a web browser but not on your Box app on your iOS device? Also, here are couple of troubleshootin...

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• France
• March 09, 2022 18:23
• 0 votes

1. Community
2. Support Forum
3. File Request

Hi Gail,  Welcome to the Box Community! Box's File Request is a feature that requires a paid subscription to Box. As I've checked, your account is a Personal Free one thus this feature is not avai...

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• France
• March 08, 2022 22:18
• 0 votes

1. Community
2. Support Forum
3. Replace Box folder icon in Finder Sidebar?

Hi OJ,  I went ahead and submitted this idea on your behalf. This specific feature request can be found in this post: https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/44...

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• France
• March 08, 2022 22:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Spreadsheets are un-viewable on iPad and iPhone

Hi Ben,  Welcome to the Box Community! May I know how large is the file you are trying to preview in Box? Some context when previewing files in Box: Box Content Preview is limited to files sized ...

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• France
• March 08, 2022 20:47
• 0 votes

1. Community
2. Support Forum
3. How to delete or edit folders

Hi Shiv,  Welcome to the Box Community! A user's capability to perform delete action in Box depends on his permission on the folder. In order to delete a content, you must be the Owner or must have...

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• France
• March 08, 2022 20:43
• 0 votes

1. Community
2. Support Forum
3. Confirmation email trouble

Hi Kevin,  Welcome to the Box Community, I'm happy to help! Could you please have the affected user request for a password reset link? You may refer the user in this article on how to request for a...

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• France
• March 08, 2022 18:53
• 0 votes

1. Community
2. Support Forum
3. Disabling Email Notifications

Hi Nick,  Welcome to the Box Community! Email notifications can be adjusted at Account and Folder specific levels, so should your collaborators wish to disable the notification for "uploads" on the...

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• France
• March 08, 2022 18:46
• 0 votes

1. Community
2. Support Forum
3. Change email address to a different email not available on site

Hi Jacqui,  Welcome to the Box Community, I'm happy to help! If you need to change the email address linked to your Box account, you need to first link your new email as a secondary email to your a...

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• France
• March 08, 2022 18:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Missing Files/Folders after ownership transfer

Hi Ng,  Welcome to the Box Community! This appears to be expected behavior as contents being transferred are inaccessible when performing Ownership Transfer. Box does not perform transfers as one s...

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• France
• March 08, 2022 18:23
• 0 votes