France

1. Community
2. Support Forum
3. No receive the study access

Hi Qinghua,  Welcome to the Box Community! Can you reach out to the person who sent you the invitation to access your group's study folder and confirm if you are still listed as a collaborator in i...

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• France
• March 03, 2022 19:11
• 0 votes

1. Community
2. Support Forum
3. Lost everything after upgrading to paid account

Hi Elaine,  Welcome to the Box Community! Files/folders may not be accessible as your account is being transitioned to the new plan. This whole process can take up to a day to complete and once the...

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• France
• March 03, 2022 19:03
• 0 votes

1. Community
2. Support Forum
3. How to find parent of shared folder

Hi Tom,  Welcome to the Box Community! If these Shared folders are internal folders (meaning these are owned by your organization), your Box Admin can help run a "Folder and Files" report which con...

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• France
• March 02, 2022 20:52
• 0 votes

1. Community
2. Support Forum
3. Box Updates Email - what does "View All" Mean?

Hi Christopher,  Welcome to the Box Community! The "View All" option in the notification email you received for a Shared file simply brings you to which specific folder in Box the action took place...

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• France
• March 02, 2022 20:39
• 0 votes

1. Community
2. Support Forum
3. Change email

Hi Jean,  Welcome to the Box Community! We checked your profile and it looks like your @bbox.fr email is already listed as the Primary email on the account so emails from Box should be going to thi...

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• France
• March 02, 2022 20:27
• 0 votes

1. Community
2. Support Forum
3. Only box admin left the company

Hi Everyone,  Welcome to the Box Community! If your current Admin has left your organization and need to transfer the Admin role to another user, you can follow the guidelines provided in this arti...

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• France
• March 02, 2022 20:16
• -1 votes

1. Community
2. Support Forum
3. Box Folder Collaboration with external user with different tenant account.

Hi Amit,  Welcome to the Box Community, I'm happy to help answer your questions regarding Box features on folder collaboration with external users. Yes, you can certainly collaborate with external ...

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• France
• March 02, 2022 20:04
• 0 votes

1. Community
2. Support Forum
3. Recover deleted files

Hi Peter,  Welcome to the Box Community! Please take a look at this article to learn more about managing your Trash and using filters to locate the deleted items from your account: https://support....

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• France
• March 01, 2022 20:50
• 0 votes

1. Community
2. Support Forum
3. Lost files

Hi Jonathan,  Welcome to the Box Community! To confirm, are the missing files/ folders in your account owned by you or were they shared to you and owned by another user? If those are owned by anoth...

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• France
• March 01, 2022 20:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. "File not uploaded as quota reached" incorrect message and uploads blocked

Hi Sarah and Tom,  Welcome to the Box Community! To Sarah, this would be something our Support team would like to investigate and may require specific account information. As I've checked, it seems...

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• France
• March 01, 2022 20:20
• 0 votes