France

1. Community
2. Support Forum
3. storage used

Hi Koichi,  Welcome to the Box Community! I went ahead and ran a script that will recount how much storage is being used in your account. You should see the correct storage size available in your a...

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• France
• February 07, 2022 22:47
• 0 votes

1. Community
2. Support Forum
3. Sorry you can't edit this document with others

Hi Rossana,  Welcome to the Box Community! Could you try to closing the file and refresh your browser then try opening the file again and see if this helps resolve it for you? Please logout and the...

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• France
• February 07, 2022 21:47
• 0 votes

1. Community
2. Support Forum
3. Cant accept terms of service

HI there,  Welcome to the Box Community! I wanted to check to see if you are still having issue accepting Terms of Service when you login to your Box account. If this issue persists, do you mind pr...

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• France
• February 07, 2022 21:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. Not able to see documents that my partner is sending me

Hi Stuart,  Welcome to the Box Community! I wanted to check if you are still having issue accessing the files your partner has sent to you. If so, he may have sent you a Shared link rather than an ...

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• France
• February 07, 2022 21:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Incorrect "incorrect password" error when changing primary email

Hi there,  Welcome to the Box Community! Do you get the same "incorrect password" message even when you manually enter your account password (instead of copy & pasting)? Can you try clearing your b...

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• France
• February 07, 2022 20:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box not syncing properly

Hi Elaine,  Welcome to the Box Community! We saw that this issue is already being addressed via a ticket with support. Please continue working with the representative assisting you on looking into ...

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• France
• February 07, 2022 20:17
• 0 votes

1. Community
2. Support Forum
3. Cloud Management Sales Foundations Learning Roadmap

Hi Tadej,  Welcome to the Box Community! Would you mind providing us which article you found this message from so we can check and to get this corrected? Best,

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• France
• February 07, 2022 20:09
• 0 votes

1. Community
2. Support Forum
3. Latest version

Hi Pierre,  Welcome to the Box Community! Box Desktop applications support the two latest major versions, so this version of MacOS is no longer supported. For  details, please take a look at this a...

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• France
• February 07, 2022 22:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive Moves instead of Copies files

Hi Gregory,  Welcome to the Box Community! Your observation is accurate and is now the expected behavior for Mac users running Box Drive on Monterey OS: Items (files or folders) dragged and dropp...

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• France
• February 07, 2022 19:10
• 0 votes

1. Community
2. Support Forum
3. Billed for business licenses I do NOT have

Hi Karen,  Welcome to the Box Community! We saw that you've raised this issue with our Cancellations team in a ticket. Please continue working with them and check your email for updates.

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• France
• February 07, 2022 19:05
• 0 votes