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1. Community
2. Support Forum
3. Box Drive Update v2.24.211 on MacOS BigSur lead to errors and deleted folders

Hi Kyle,  Welcome to the Box Community! I'm sorry to hear that this happened to your folders in Box Drive. Your folders may have been having issue syncing to Box.com and since your folders are not ...

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• France
• January 20, 2022 21:56
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1. Community
2. Support Forum
3. Is there a default set amount of time a file will remain in Box?

Hi Christen,  Welcome to the Box Community! Contents you own and store in Box will remain for as long as your account is active. So yes, if you are uploading files to folders you own, these can sta...

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• France
• January 20, 2022 22:01
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• 0 votes

1. Community
2. Support Forum
3. How long does it take to get a major issue fixed?!

Hi Ellie,  Welcome to the Box Community! I understand where you are coming from and your frustration as I see this has been affecting your business. The process of transferring content can take som...

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• France
• January 20, 2022 20:01
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• 0 votes

1. Community
2. Support Forum
3. How to recover from this statu?

Hi Kanta,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and create...

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• France
• January 20, 2022 19:30
• 0 votes

1. Community
2. Support Forum
3. Disabling Infinite Scroll

Hi Sheilagh,  Welcome to the Box Community and thanks for following up on this request. In Box's most recent User Interface release, Infinite Scroll (a web-design technique that loads content conti...

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• France
• January 20, 2022 19:22
• 0 votes

1. Community
2. Support Forum
3. Number of actual files in a folder does not match folder name

Hi Svan,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect The...

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• France
• January 20, 2022 18:59
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• 0 votes

1. Community
2. Support Forum
3. External user cannot log in

Hi there,  Welcome to the Box Community! Can you confirm if they've used Box and login to Box.com in the past or if this is the first time they are using Box? This issue can happen if the external ...

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• France
• January 20, 2022 18:46
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• 0 votes

1. Community
2. Support Forum
3. Integrating two profiles

Hi Molly,  Welcome to the Box Community! We don't offer the feature you asked about integrating two Box account profiles into one. If your employees have 2 Box accounts that are managed by your Org...

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• France
• January 20, 2022 18:32
• 0 votes

1. Community
2. Support Forum
3. All features continue to fail to load. No support available.

Hi Rob,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and it seems you already have an active ticket for this issue with our support ...

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• France
• January 20, 2022 18:25
• 0 votes

1. Community
2. Support Forum
3. Files out of order

Hi Cheryl,  You're welcome! Thanks for reaching out and for your participation in the forum.

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• France
• January 19, 2022 21:24
• 0 votes