France

1. Community
2. Support Forum
3. Files out of order

Hi Cheryl,  Welcome to the Box Community! This is expected behavior and as a workaround on this, if you navigate to "All Files" or where you start when you initially login , and set the sort order ...

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• France
• January 19, 2022 19:54
• 0 votes

1. Community
2. Support Forum
3. Old files and folders are missing on BOX

Hi Sailaja,  Welcome to the Box Community! There can be a couple of reasons as to why a collaborative folder that you do not own is no longer visible from your account: The owner of the collaborat...

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• France
• January 19, 2022 19:44
• 0 votes

1. Community
2. Support Forum
3. Moving Folders

Hi Lauren,  Welcome to the Box Community! A Collaborator with Co-Owner or Editor permission can move only content contained in the folder they are collaborating on. For example, if a collaborator i...

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• France
• January 19, 2022 19:35
• 0 votes

1. Community
2. Support Forum
3. IDP Change: AFDS to Azure

Hi there,  Welcome to the Box Community!   I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.   Kindly check your email for details and u...

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• France
• January 19, 2022 19:14
• 0 votes

1. Community
2. Support Forum
3. I am so frustrated with Box support (or lack thereof) that I could scream

Hi Craig,  Welcome to the Box Community! We checked your active ticket and it appears someone has already reached out to you to look into the issue with your Box Drive. We appreciate your extended ...

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• France
• January 19, 2022 18:59
• 0 votes

1. Community
2. Support Forum
3. IBM: Build EcoSystem Geo folders

Hi Daniel,  I'm glad the link I shared has helped you! Take care and thanks again for reaching out!

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• France
• January 19, 2022 18:53
• 0 votes

1. Community
2. Support Forum
3. box edit not working on any non-admin account

Hi Doug,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created ...

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• France
• January 18, 2022 23:48
• 0 votes

1. Community
2. Support Forum
3. Why hasn't my credit card been debited yet?

Hi Fred,  Welcome to the Box Community! This would be something our Billing team can look into and may require specific account information. I've gone ahead and created a ticket for you so that an ...

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• France
• January 18, 2022 23:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Coloured tags for folders

Hi Tej,  Welcome to the Box Community! Our support in this case received a confirmation from our Engineering Team that unfortunately the use of colored tags with Box Drive FPE ( on Mac OS Monterey)...

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• France
• January 18, 2022 22:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upgrade broke my box drive

Hi Allison,  Can you try to rebooting your Mac computer and then try the steps again to uninstall Mac and see if that helps?

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• France
• January 18, 2022 22:38
• 0 votes