France

1. Community
2. Support Forum
3. Duplicate Folders

Hi Kenn and Fadel,  Welcome to the Box Community! The issue you encounter when uploading folders to Box that gets duplicated seems the result of race conditions. FTP is one of the most likely ways ...

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• France
• January 06, 2022 20:31
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1. Community
2. Support Forum
3. Windows 10 Box app disconnect often

Hi Daniele,  Welcome to the Box Community! Is this happening on Box Drive app or when you are accessing via Box webapp (browser)? Are you logging in using a computer that is shared with other users...

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• France
• January 06, 2022 19:09
• 0 votes

1. Community
2. Support Forum
3. How to link old folders with my changed email id

Hi Prashant,  Welcome to the Box Community! If you need to change the primary email address linked to your Box account, you may follow the steps provided in this article: https://support.box.com/h...

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• France
• January 06, 2022 18:51
• 0 votes

1. Community
2. Support Forum
3. Deleting a user

Hi Melanie,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and crea...

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• France
• January 05, 2022 21:53
• 0 votes

1. Community
2. Support Forum
3. Box and IOS Office apps

Hi Doug,  Welcome to the Box Community! Can you try to clear the cache on the application on you application settings? That you should prompt you to login as a new user.  Hope that helps!

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• France
• January 05, 2022 20:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. Download folder does NOT get all files

Hi Steve,  Welcome to the Box Community! Have you checked this article on Common Issues with Downloading Files? You may have files within the folder that exceeds your allowed file size limit thus t...

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• France
• January 05, 2022 22:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. BoxDrive error on start

Hi Pawel,  Welcome to the Box Community and thanks for posting! Can you try manually resetting your Box Drive app following this article and see if that helps? Manually Reset Box Drive  If the i...

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• France
• January 05, 2022 19:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. Deactivated user owned folders

Hi Sonia,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and create...

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• France
• January 05, 2022 18:52
• 0 votes

1. Community
2. Support Forum
3. New Usercan't access Box

Hi Liz, Welcome to the Box Community! Has the affected user checked his spam/ junk email folder? Sometimes, certain email clients do not recognize email from Box. If they have and still did not fin...

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• France
• January 05, 2022 18:49
• 0 votes

1. Community
2. Support Forum
3. How To Manage Looker Dashboards Across The Organization

Hi Soumyarani,  Welcome to the Box Community! As this appears to be a third party application/ service, we recommend reaching out to the developer of the application to get more insight on what you...

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• France
• January 05, 2022 18:43
• 0 votes