France
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Recent activity by France-
Hi Sandile, Welcome to the Box Community! Is the owner of the missing document part of a Business or Enterprise account? If yes, I would suggest reaching out to the Admin of his/ her Box first so t...
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Hi there, Welcome to the Box Community! Business and Enterprise plans that are offered in Box requires paying for a minimum of 3 user/seats in order to use this account type. We do not require tha...
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Hi Lori, Welcome to the Box Community! You would need to reach out to your organization's Box Admin who can help transitioning the folders/files you need access to into your Kyndryl account. I sug...
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Hi Shawn, Welcome to the Box Community! If you need assistance in changing your account's billing to monthly, our Billing team can help you with this. Please go ahead and submit a ticket with our...
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Hi Wendy, Welcome to the Box Community! The issue you encountered with cloud icons missing on your Box Drive in file explorer, can be resolved following the steps provided in this article. Thanks ...
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Hi JM, Welcome to the Box Community! This would be something our Support team would like to investigate and it seems you already have an open ticket for this request with our support department...
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Hi Mastanvali, Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and cr...
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Hi Terry, Welcome to the Box Community! Have you tried to manually reset you Box Drive app to see if this help fix the issue after your upgrade? If not, could you try this and follow the steps in t...
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Hi Admin, Yes, please. Box Tools is the installer package that installs Box Edit so they are practically the same. Let me know how it goes and if you are still having issue so we can continue trou...
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Hi Joyce, Welcome to the Box Community! Your external collaborator would have to submit a ticket to our Product Support team as we may need to conduct account verification to help them access thei...