France

1. Community
2. Support Forum
3. Box Drive Simultaneous File Editing Issue was it resolved

Hi Kathy,  Welcome to the Box Community, I'm happy to help! This simultaneous editing of files is still not supported in Box Drive, however she have enhanced Box Drive's Lock/Unlock feature which p...

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• France
• October 22, 2021 22:15
• 0 votes

1. Community
2. Support Forum
3. Can‘t edit Google docs anymore

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and crea...

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• France
• October 22, 2021 22:10
• 0 votes

1. Community
2. Support Forum
3. Tasks, can they be restricted? Can users outside of our domain be prevented from assigning tasks to those inside our domain?

Hi Andrew,  Welcome to the Box Community, I'm happy to help! A user's ability to create or assign a task is actually defined by his collaborator permission level to the shared Folder and I don't th...

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• France
• October 22, 2021 22:06
• 0 votes

1. Community
2. Support Forum
3. User's Name Change (UPN and Email Address)

Hi Dave,  Welcome to the Box Community! This article might be relevant in answering your questions on changing your user's email address with SSO: Changing an Email Address for a Single Sign-On Ac...

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• France
• October 22, 2021 18:39
• 0 votes

1. Community
2. Support Forum
3. Cannot test Box Sign using a Developer Account

Hi Sanchit,  Welcome to the Box Community! Please be advised that Box Sign is only available to customers with business (Business / Business Plus), enterprise (Enterprise, Enterprise Plus, Enterpri...

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• France
• October 22, 2021 18:27
• 0 votes

1. Community
2. Support Forum
3. 6 Digit Verification code for External Users

Hi Priya,  Welcome to the Box Community! Please have the affected user submit a ticket to Product Support via this link: https://support.box.com/hc/en-us/requests/new  This might need the user to w...

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• France
• October 22, 2021 18:16
• 0 votes

1. Community
2. Support Forum
3. Box account saying Full

Hi Tim,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect The ...

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• France
• October 22, 2021 18:10
• 0 votes

1. Community
2. Support Forum
3. Files hidden

Hi Mohini,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter: Storage Usage Or File Count In My Account Is Incorrect Th...

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• France
• October 21, 2021 20:09
• 0 votes

1. Community
2. Support Forum
3. The search feature only finds some files, not all

Hi Jesse,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and crea...

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• France
• October 21, 2021 19:38
• 0 votes

1. Community
2. Support Forum
3. Updating my payment method

Hi Robin,  Welcome to the Box Community!   I understand you are having trouble updating your payment method. This will require our Billing team to work directly with you so I went ahead and create...

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• France
• October 21, 2021 19:36
• 0 votes