France

1. Community
2. Support Forum
3. speed is very unstable

Hi Anny,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• October 21, 2021 19:15
• 0 votes

1. Community
2. Support Forum
3. Issue with user provisioning from Okta to Box via API

Hi there,  Welcome to the Box Community! We have seen this error message for a user you try to provision an account for and their email is already linked to a Box account. If the user has an existi...

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• France
• October 20, 2021 22:59
• 0 votes

1. Community
2. Support Forum
3. Preview file only - NO download option

Hi Tom, Welcome to the Box Community! If you would like your clients to have view only access to a file but restrict download you can create a shared link of the file and then disable the download ...

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• France
• October 20, 2021 21:13
• 0 votes

1. Community
2. Support Forum
3. Free space

Hi Lemberg,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect ...

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• France
• October 20, 2021 18:17
• 0 votes

1. Community
2. Support Forum
3. Am I able to retrieve deleted tasks?

Hi Dena,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an ...

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• France
• October 20, 2021 18:16
• 0 votes

1. Community
2. Support Forum
3. Adding a file description

Hi Blair,  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.    Please check your email for details and updates   Thanks for your patien...

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• France
• October 19, 2021 21:09
• 0 votes

1. Community
2. Support Forum
3. Lost Files

Hi Ryan,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an ...

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• France
• October 19, 2021 21:04
• 0 votes

1. Community
2. Support Forum
3. Storage warnings in Enterprise account

Hi there,  Welcome to the Box Community! Have you confirmed if they are receiving this error message when uploading on Folders that your organization owns or someone else? Uploads will count toward...

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• France
• October 19, 2021 21:02
• 0 votes

1. Community
2. Support Forum
3. “Sales” can’t be opened because the original item can’t be found.

Hi Margaux,  Welcome to the Box Community! I understand you encountered an issue accessing your Box Drive folder. Can you try to uninstall and then re-install Box Drive from your computer and see i...

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• France
• October 19, 2021 20:53
• 0 votes

1. Community
2. Support Forum
3. “Box” can’t be opened because the original item can’t be found.

Hi Jason,  Thanks for reaching out about this! Can you try to uninstall and then re-install Box Drive from your computer and see if that helps resolve the issue for you? To re-install Box Drive, if...

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• France
• October 19, 2021 20:49
• 0 votes